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Customer reference

Aquatech Skin Care

Established in 1998, Aquatech Skin Care Inc. is a distinguished premium skin care manufacturer with over 20 years of industry expertise. Adhering to stringent ISO 22617-GMP guidelines, the company conducts meticulous in-house research, testing, and production of all products. Every step, from concept to compounding, is comprehensively documented. The head office and manufacturing facility, centrally situated in Toronto, Canada, offer robust after-sales support while serving the entire North American region.

Industry

Manufacturing

Location

Toronto, Ontario (CA), Canada

Implemented by

Case on Odoo

The context

Optimizing an existing Odoo environment for a growing skin care manufacturer

Aquatech Skin Care is a premium boutique manufacturer of skin care products that manages research, testing, production, and after-sales support from its facility in Toronto, serving customers across North America.

Before working with Captivea, Aquatech Skin Care was already using Odoo but needed clearer structure, better alignment with its manufacturing and distribution processes, and more effective use of the different modules to support financial, operational, and customer-facing activities.

The stakes were to secure reliable day-to-day operations, improve performance across finance, supply chain, manufacturing, and services, and gain the visibility needed to support future growth while maintaining strict quality and compliance standards.

Their needs

Clarifying needs and securing a robust Odoo foundation

Aquatech Skin Care wanted Captivea to take charge of its Odoo environment, integrate and align modules from accounting to customization, and confirm that the project was feasible, affordable, and achievable within a clear and realistic timeline.

  • Be reassured on the feasibility of improving and extending their Odoo environment.
  • Confirm that Captivea fully understood their manufacturing and distribution processes and constraints.
  • Obtain a clear, confirmed budget and project approach for the next steps on Odoo.
  • Know how the project would be executed and over which timeline, with documented deliverables.

The proposed solution

A structured Odoo analysis leading to targeted improvements

Captivea began with a complete analysis of Aquatech Skin Care’s Odoo environment, running business discovery workshops by theme and user group to understand processes across finance, supply chain, manufacturing, sales, marketing, and services. Captivea then produced detailed deliverable documents, presented and refined them with feedback, and prepared an Odoo roadmap leveraging modules such as Accounting, Invoicing, Inventory, Manufacturing, Purchase, CRM, Sales, Project, Helpdesk, and BI dashboards to automate tasks, centralize information, and improve operational performance.

The first step of this project is to perform a complete analysis of the client's Odoo environment.

Analysis objectives

  • To be reassured on the feasibility
  • Show that we understood their business
  • To confirm a budget
  • To know and confirm how we will do it
  • Know the timeline

Analysis processes

  1. Business discovery
  2. Workshops by theme / group of people / domains
  3. Create the deliverable documents
  4. Present it
  5. Handle feedback

Odoo apps deployed

The Odoo suite on this project

All Odoo applications, activated at the pace of the client's needs.

Sales & CRM

Website

Inventory & Manufacturing

Human Resources

Productivity

Technical

The results

Benefits & returns on investment

What the client gained, day after day, once the solution went live.

Time saving

  • Centralized organization of financial documents
  • Generate quotes in a few clicks
  • Quick sharing of documents
  • Simplified supply management
  • Automation of intervention schedules

Productivity gain

  • Centralized management of leads and customers, increasing sales team efficiency
  • Smoother order processing with real-time stock tracking
  • Clear visualization of performance and key indicators
  • Quick access to employee information

Increase in sales

  • Improved client satisfaction through faster project delivery
  • Better time management that helps allocate resources to the most profitable projects
  • Identification of additional needs through ticket analysis

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