Chambre des Métiers Luxembourg

Chambre des Métiers Luxembourg
Circuit de La Foire Internationale 2
Luxembourg 1347
Luxembourg

Implemented By

Captivea Luxembourg (64 reference(s))

Captivea Luxembourg
5 avenue du Swing
BELVAUX L-4367
Luxembourg
+352 20 33 41 42

Overview of the CHAMBRE DES METIERS Project

Business sector

Public Administration - Craft

Installed solution

Odoo ERP

Number of employees

+200 employees

Number of licenses

8 licenses

Year of integration

2022

WHO IS CHAMBRE DES METIERS ?

Chambre Des Metiers Luxembourg regroups all the companies of the craft industry, namely those of the food sector, the fashion, health, hygiene sector, the mechanical sector, the construction sector - structural work - technical equipment, the communication sector, multimedia, art and other activities, that is to say :  

  • 21% of the companies
  • 8.463 companies
  • 102.551 jobs

THEIR NEEDS

The client has an IT team to manage all projects.

This IT team is interested in improving the management of tickets and the follow-up of internal requests.

It is in this context that the client selected the odoo solution to meet this need for improvement.

THE PROPOSED SOLUTION

The first step of this project is to perform a complete analysis of the client's Odoo environment.

Analysis objectives

  • To be reassured on the faisability
  • Show that we understood their business
  • To confirm a budget
  • To know and confirm how we will do it
  • Know the timeline

Analysis processes

  1. Business discovery
  2. Workshops By theme / group of people / domains
  3. Create the deliverables documents
  4. Present it
  5. Handle feedback

Odoo installed modules

Websites

Website Builder

Services

Helpdesk

Benefits & Returns on investment

For the IT team

  • Centralization of information for the IT team
  • Ensure a follow-up of the tickets
  • SLA Management
  • Activity analysis

For the user

  • Improved user experience
  • Possibility to send your request via form or email
  • To have a follow-up of the request
  • Optimized response time