CHAMBRE DES METIERS du luxembourg
WHO IS CHAMBRE DES METIERS ?
The client has an IT team to manage all projects.
This IT team is interested in improving the management of tickets and the follow-up of internal requests.
It is in this context that the client selected the odoo solution to meet this need for improvement.
THE PROPOSED SOLUTION
The first step of this project is to perform a complete analysis of the client's Odoo environment.
This analysis has several objectives :
To be reassured on the faisability
Show that we understood their business
To confirm a budget
To know and confirm how we will do it
Know the timeline
This analysis proceeds as follows:
Workshops By theme / group of people / domains
Create the deliverables documents
Here are the 2 modules that meet the need :
BENEFITS & RETURNS ON INVESTMENT
For the IT team
- Centralization of information for the IT team
- Ensure a follow-up of the tickets
- SLA Management
- Activity analysis
For the user
- Improved user experience
- Possibility to send your request via form or email
- To have a follow-up of the request
- Optimized response time