CHAMBRE DES METIERS du luxembourg

WHO IS CHAMBRE DES METIERS ?
THEIR NEEDS
The client has an IT team to manage all projects.
This IT team is interested in improving the management of tickets and the follow-up of internal requests.
It is in this context that the client selected the odoo solution to meet this need for improvement.

THE PROPOSED SOLUTION
The first step of this project is to perform a complete analysis of the client's Odoo environment.
This analysis has several objectives :
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To be reassured on the faisability
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Show that we understood their business
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To confirm a budget
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To know and confirm how we will do it
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Know the timeline
This analysis proceeds as follows:
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Business discovery
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Workshops By theme / group of people / domains
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Create the deliverables documents
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Present it
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Handle feedback
Here are the 2 modules that meet the need :

HELPDESK

WEB SITE
BENEFITS & RETURNS ON INVESTMENT
For the IT team
- Centralization of information for the IT team
- Ensure a follow-up of the tickets
- SLA Management
- Activity analysis
For the user
- Improved user experience
- Possibility to send your request via form or email
- To have a follow-up of the request
- Optimized response time