CHAMBRE DES METIERS du luxembourg

WHO IS CHAMBRE DES METIERS ?


Chambre Des Metiers Luxembourg regroups all the companies of the craft industry, namely those of the food sector, the fashion, health, hygiene sector, the mechanical sector, the construction sector - structural work - technical equipment, the communication sector, multimedia, art and other activities, that is to say : 

- 21% of the companies 
- 8.463 companies
- 102.551 jobs
 

THEIR NEEDS


The client has an IT team to manage all projects.

This IT team is interested in improving the management of tickets and the follow-up of internal requests.

It is in this context that the client selected the odoo solution to meet this need for improvement. 

THE PROPOSED SOLUTION

The first step of this project is to perform a complete analysis of the client's Odoo environment.

This analysis has several objectives :

  • To be reassured on the faisability

  • Show that we understood their business

  • To confirm a budget

  • To know and confirm how we will do it

  • Know the timeline

This analysis proceeds as follows:

  1. Business discovery

  2. Workshops By theme / group of people / domains

  3. Create the deliverables documents

  4. Present it

  5. Handle feedback

Here are the 2 modules that meet the need : 


HELPDESK

WEB SITE

BENEFITS & RETURNS ON INVESTMENT

For the IT team

  • Centralization of information for the IT team
  • Ensure a follow-up of the tickets
  • SLA Management
  • Activity analysis 

For the user

  • Improved user experience
  • Possibility to send your request via form or email 
  • To have a follow-up of the request
  • Optimized response time