Chambre des Métiers Luxembourg

Overview of the CHAMBRE DES METIERS Project

Business sector	Public Administration - Craft
Installed solution	Odoo ERP
Number of employees	+200 employees
Number of licenses	8 licenses
Year of integration	2022
ERP Integrator	CAPTIVEA Luxembourg, Europe - Odoo Partner
Odoo Link	Chambre des Métiers Luxembourg

WHO IS CHAMBRE DES METIERS ?

Chambre Des Metiers Luxembourg regroups all the companies of the craft industry, namely those of the food sector, the fashion, health, hygiene sector, the mechanical sector, the construction sector - structural work - technical equipment, the communication sector, multimedia, art and other activities, that is to say :

21% of the companies
8.463 companies
102.551 jobs

THEIR NEEDS

The client has an IT team to manage all projects.

This IT team is interested in improving the management of tickets and the follow-up of internal requests.

It is in this context that the client selected the odoo solution to meet this need for improvement.

THE PROPOSED SOLUTION

The first step of this project is to perform a complete analysis of the client's Odoo environment.

Analysis objectives

To be reassured on the faisability
Show that we understood their business
To confirm a budget
To know and confirm how we will do it
Know the timeline

Analysis processes

Business discovery
Workshops By theme / group of people / domains
Create the deliverables documents
Present it
Handle feedback

Odoo installed modules

Websites

Website Builder

Services

Helpdesk

Benefits & Returns on investment

For the IT team

Centralization of information for the IT team
Ensure a follow-up of the tickets
SLA Management
Activity analysis

For the user

Improved user experience
Possibility to send your request via form or email
To have a follow-up of the request
Optimized response time