HANDY SOA / NORAYA

Overview of the SIGMA project, THE INITIATIVE LED BY HANDY SOA

Sector empresarial	Transportation/logistics - travel platform
Installed solution	Odoo ERP
Número de empleados	2 - 10 employees
Número de licencias	1
Año de integración	2025
ERP Integrator	CAPTIVEA France, Europe - Odoo Partner
Odoo Link	HANDY SOA / NORAYA

WHO IS HANDY SOA / NORAYA ?

Handy Soa is a Malagasy company committed to responsible commerce, founded by entrepreneur Tatiana Ratrimosoa. It focuses on three pillars: promoting local know-how, distributing natural products (through the Noraya Bio brand), and developing innovative digital solutions, including the SIGMA mobility platform.

SIGMA aims to structure and modernize mobility in Madagascar by connecting transport and tourism professionals with travelers, while making better use of already-planned transport capacity (flights, transfers, tourist routes) rather than creating new ones. Driven by a pragmatic eco-mobility approach, it acts as a lever for market transformation and structuring, strengthening the autonomy of local players and improving the efficiency of transport distribution.

SUS NECESIDADES

For support and assistance in using Odoo, ensuring they can effectively navigate and operate the software on an ongoing basis.

LA SOLUCIÓN PROPUESTA

El primer paso de este proyecto es realizar un análisis completo del entorno Odoo del cliente.

Objetivos de análisis

Para estar tranquilo sobre la viabilidad
Demostramos que comprendíamos su negocio.
Para confirmar un presupuesto
Para saber y confirmar cómo lo haremos
Conocer la línea de tiempo

Procesos de análisis

descubrimiento de negocios
Talleres Por tema / grupo de personas / dominios
Crear los documentos entregables
Preséntalo
Gestionar la retroalimentación

Módulos instalados de Odoo

Servicios

Helpdesk

Beneficios y retorno de la inversión

Ahorro de tiempo

Automated support ticket management
Reduced response time through automatic notifications
Reduced repetitive tasks with automated responses

aumento de la productividad

Efficient processing of internal or external tickets
Improved collaboration between teams for smooth request management
Centralized ticket management for structured task tracking

Aumento de las ventas

Instant access to customer interaction history for personalized responses
Improved visibility on performance to adjust commercial strategies