Customer reference
HANDY SOA / NORAYA
Handy Soa est une entreprise malgache engagée dans le commerce responsable, fondée par l'entrepreneure Tatiana Ratrimosoa. Elle se concentre sur trois piliers : la valorisation du savoir-faire local, la distribution de produits naturels (via la marque Noraya Bio) et le développement de solutions numériques innovantes, dont la plateforme de mobilité SIGMA.
SIGMA vise à structurer et moderniser la mobilité à Madagascar en connectant les professionnels du transport et du tourisme aux voyageurs, tout en valorisant les capacités de transport déjà planifiées (vols, transferts, trajets touristiques) plutôt qu'en en créant de nouvelles. Portée par une approche pragmatique d'écomobilité, elle agit comme un levier de transformation et de structuration du marché, renforçant l'autonomie des acteurs locaux et l'efficacité de la distribution des offres de transport.
The context
Structuring the SIGMA mobility platform with a reliable digital backbone
HANDY SOA / NORAYA operates in Madagascar, developing the SIGMA mobility platform to connect transport and tourism professionals with travelers and to promote responsible, local commerce.
Before the project, the SIGMA team needed to rely on Odoo but lacked structured support and guidance, making it difficult to navigate the system efficiently, maintain reliable processes, and scale their mobility platform with confidence.
The stakes were to secure a robust, scalable Odoo foundation for SIGMA, ensure smooth daily operations, and give the team the autonomy and visibility they needed to modernize mobility in Madagascar while staying aligned with their responsible and eco-mobility ambitions.
Their needs
Clear Odoo guidance to support SIGMA’s growth
Support et assistance concernant l'utilisation d'Odoo, afin de garantir une prise en main efficace et durable du logiciel au quotidien.
- Be reassured about the feasibility of their SIGMA vision with Odoo as a core system.
- Make sure their specific business model and eco-mobility approach were fully understood and reflected in the solution.
- Confirm a realistic budget and timeline for structuring and securing their Odoo environment.
- Clarify how the project would be carried out, with documented processes and follow-up, so the team could work with confidence.
The proposed solution
A complete analysis of the Odoo environment to secure usage and support
Captivea Madagascar began the project with a complete analysis of HANDY SOA / NORAYA’s Odoo environment, running business discovery workshops by theme and user group, documenting processes and deliverables, and validating feasibility, budget, and timeline. This structured approach laid the groundwork for effective support, smoother daily use of Odoo, and better collaboration around centralized, well-managed tickets and automated workflows.
La première étape de ce projet consiste à effectuer une analyse complète de l'environnement Odoo du client.
Objectifs d'analyse
- Être rassuré sur la faisabilité
- Montrer que nous comprenons leur activité
- Confirmer un budget
- Savoir et confirmer comment nous allons procéder
- Connaître le planning prévisionnel
Processus d'analyse
- Découverte de l'entreprise
- Ateliers par thème / groupe de personnes / domaines
- Créer les documents relatifs aux livrables
- Présenter le rapport d'analyse
- Prendre en considération les feedbacks
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Finance
Ressources Humaines
The results
AVANTAGES & RETOURS SUR INVESTISSEMENTS
What the client gained, day after day, once the solution went live.
Gain de temps
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Gain de productivité
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Augmentation des ventes
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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