A specialist in technical solutions and connected systems
21st Century Evolution Systems Ltd is a technology integrator specializing in ELV (Extra Low Voltage) solutions and smart buildings. Their positioning is clear: to become the go-to provider of innovative technologies for individuals and businesses across Sub-Saharan Africa.
Oluwapelumi Mustapha, Group Director of Innovation and Customer Excellence, puts it this way:
« Our mission has always been to be recognized as a trusted partner, offering innovative technologies, solutions, and services. And our vision is to deliver exceptional customer service alongside high-quality technical support, in order to build a relationship grounded in trust and transparency over the long term.»
Operating on highly technical projects, their teams must navigate the demands of coordination, precision, and operational structuring where every step needs to be tightly controlled. In this context, the company embraces a long-term approach, with particular attention to service quality and client relationships.
Encouraging results and progressive adoption
Since partnering with Captivea, 21st Century Evolution Systems has achieved what no other ERP had been able to offer them: fully customized quotes and building configurations, directly inside Odoo.
"With Captivea and Odoo, this is the first time we've managed to accomplish this. Everyone else told us, 'we can do it, we can do it' and they all failed. But the Captivea team pulled it off."- Oluwapelumi Mustapha
Concretely:
- - Fully customized quoting process aligned with their unique building configuration method
- - Management of both building typologies, including the most complex one
- - Ongoing support, fast responses, and resolution of every technical challenge encountered
- Training and ongoing integration to ensure full adoption by the teams
The 21st Century Evolution Systems teams now benefit from better visibility into their operations and a clearer structure for their processes. Their ongoing exchanges with Captivea, along with the support provided, have also helped strengthen confidence in the solution.
While the project is still recent, the foundations in place point to significant gains in the medium and long term. The company now has a tool capable of evolving alongside their needs and supporting their growth. The quality of both the deployment and the ongoing support plays a key role in the project's lasting success.
Captivea End-to-End Expertise, from project structuring to adoption
A clear structure to secure the project
From the very start, the Captivea teams initiated an in-depth analysis phase to gain a detailed understanding of 21st Century Evolution Systems' processes and use cases.
"One of the key moments for us was the structuring of the project into several stages, which made the entire process particularly clear and well-organized. Your team stepped in to talk with us, understand our use cases, and bring their technical expertise this allowed us to better formalize our needs within Odoo."- Oluwapelumi Mustapha
This scoping work laid a solid foundation and structured the project step by step, with a clear vision of the objectives to be reached. This methodical approach quickly brought clarity and made decision-making easier.
A concrete response to specific business needs
One of the project's major challenges was the ability to translate complex needs into operational features. Drawing on its Odoo expertise, Captivea was able to configure and adapt the solution to meet the company's project management and quoting requirements.
Oluwapelumi Mustapha explains:« The way we operate is quite specific, and it relies on several input elements. Every other ERP has always told us 'Yes, it's possible' without ever delivering. With Captivea and Odoo, the engineer made it happen. It's the first time an ERP has allowed us to do this effectively. »
Dhaval Panchal, Project Manager and Odoo Consultant at Captivea India, adds:"What guided us was the desire to truly understand their constraints before proposing anything. The smart building environment at 21st Century is very specific, It was important to gain deep understanding before implementation."
Where other ERPs had reached their limits, a concrete solution was finally put in place fully in line with the company's working methods.
Continuous support at every stage
Beyond the integration itself, Captivea India team committed to a support model that extended throughout the entire project. Availability, responsiveness, and the ability to find solutions were key drivers of the deployment's progress. Training sessions and regular check-ins also helped the teams build confidence and competence.
Oluwapelumi Mustapha shares: "Every question we asked, they answered. Every challenge we thought was insurmountable, they found a tailored solution. Captivea was always by our side training, regular follow-ups, responsiveness."
A trust-based relationship built over time
Very quickly, the collaboration went beyond a standard technical engagement. A relationship of trust took shape, built on listening, transparency, and the consultants' constant involvement.
« The consultants who worked with us were outstanding despite the different time zones, and even while traveling, your consultant showed remarkable commitment and professionalism. This is a company made up of people who bring empathy and understanding. The client feels valued, and their needs are fully taken into account. » - Oluwapelumi Mustapha, Group Director of Innovation and Customer Excellence
This closeness made it possible to co-build a tailored solution aligned with the company's challenges, and to lay the groundwork for a lasting partnership.
The limitations that were holding performance back with previous ERPss
Tools poorly suited to specific business processes
Before implementing Odoo, 21st Century Evolution Systems had already tested several ERP solutions to structure their operations. However, these tools struggled to adapt to the reality of their business processes. Operating in a highly specific environment, the company's working methods required a level of flexibility that existing solutions simply couldn't provide.
"We tested several ERPs. We were looking for an open-source, customizable system because our business is niche and our environment is specialized. We had unique working practices, and we needed a system capable of integrating them." - Oluwapelumi Mustapha
Complex Project Management and Technical Configurations
Managing projects built on multiple parameters and configurations was a genuine daily challenge. The tools in place limited visibility and made it difficult to structure information, particularly when preparing offers and quotes. This complexity directly impacted the fluidity of operations and the teams' ability to work efficiently.
The need for a genuinely custom solution
Faced with these constraints, it quickly became clear that a change was necessary. The goal was no longer simply to adopt an ERP, but to find a solution capable of deeply adapting to the company's needs. The objective was straightforward: a tool flexible enough to support specific processes, without forcing them into a standardized framework.
21st century evolution systems & Captivea - A partnership that is just getting started
Over the course of the project, the relationship between 21st Century Evolution Systems and Captivea developed well beyond a standard ERP integration. The teams' commitment, their adaptability, and their understanding of the business challenges helped build a genuine spirit of collaboration.
What Oluwapelumi Mustapha, Group Director of Innovation and Customer Excellence, takes away:
"Captivea is not a company that just cashes in and leaves you to figure it out. It's a company that wants to walk hand in hand with you to make sure the system truly works for you."
More than a simple vendor, Captivea stands as a committed partner capable of supporting clients over the long term and addressing even the most complex challenges with concrete solutions. We warmly thank Oluwapelumi Mustapha for his trust and his testimony, as well as the entire 21st Century Evolution Systems Ltd team for this wonderful collaboration.
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