Customer reference
Madagascar Classic Camping
Madagascar Classic Collection (MCC) is a company specializing in luxury travel and ground handling in Madagascar, founded in 2007 with the opening of Mandrare River Camp, the country's first high-end all-inclusive camp. Based in Antananarivo with 24/7 support, MCC combines the management of exceptional camps (fully solar-powered) with comprehensive ground handling services for tailor-made journeys (FIT) and small groups, relying on premium vehicles, experienced English-speaking guides, and carefully managed air and road logistics.
L'entreprise place la préservation au cœur de son approche, en collaborant étroitement avec les communautés locales et des partenaires de conservation, tout en offrant à ses clients un service tout inclus qui absorbe les imprévus (retards de vols, aléas météo) sans frais supplémentaires.
Industry
Location
Antananarivo, Madagascar
Implemented by
Case on Odoo
The context
Fast-growing luxury travel specialist seeking a reliable ERP backbone
Madagascar Classic Camping, part of Madagascar Classic Collection (MCC), designs and operates luxury, fully inclusive travel experiences and solar-powered camps across Madagascar, combining high-end hospitality with comprehensive ground handling services for tailor-made journeys and small groups.
Before the project, Madagascar Classic Camping did not have a fully integrated local ERP to support its luxury travel operations, which meant guest information, accounting reports, purchase orders, commissions, travel descriptions and costs were managed across multiple tools and processes, making full control and visibility more complex.
The stakes were to secure reliable, end-to-end control over guest information, costs and margins, streamline back-office operations and reporting, and ensure their high level of service and responsiveness could keep pace with business growth and operational complexity.
Their needs
A local ERP to centralize travel operations and financial control
Inclure la mise en place d'un ERP local couvrant la gestion des informations clients, les rapports comptables, les bons de commande, la gestion des commissions, les descriptions de voyages et la gestion des coûts.
- Centralize and structure all guest information in a single local ERP.
- Produce reliable accounting reports directly from operational data.
- Manage purchase orders and commissions consistently across the business.
- Control travel descriptions and cost management in an integrated way.
The proposed solution
A complete analysis followed by an Odoo ERP tailored to travel operations
Captivea Madagascar began by carrying out a complete analysis of Madagascar Classic Camping's Odoo environment to understand their business, validate feasibility, confirm the budget, define the approach and timeline, then deployed Odoo ERP with Human Resources, Finance, Marketing, Sales, Services, Supply Chain and Productivity modules to centralize processes and provide reliable, real-time visibility.
La première étape de ce projet consiste à effectuer une analyse complète de l'environnement Odoo du client.
Objectifs d'analyse
- Être rassuré sur la faisabilité
- Montrer que nous comprenons leur activité
- Confirmer un budget
- Savoir et confirmer comment nous allons procéder
- Connaître le planning prévisionnel
Processus d'analyse
- Découverte de l'entreprise
- Ateliers par thème / groupe de personnes / domaines
- Créer les documents relatifs aux livrables
- Présenter le rapport d'analyse
- Prendre en considération les feedbacks
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Inventory & Manufacturing
Finance
Ressources Humaines
Productivité
The results
AVANTAGES & RETOURS SUR INVESTISSEMENTS
What the client gained, day after day, once the solution went live.
Gain de temps
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Gain de productivité
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Augmentation des ventes
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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