Odoo app · Odoo Live Chat
Odoo Live Chat — configured by Captivea
Odoo Live Chat lets your teams talk to website visitors in real time, answer questions while they browse, and turn those conversations into qualified leads or resolved support requests. With Captivea, the app is configured to match your sales, support, and e-commerce flows, from proactive prompts on key pages to streamlined ticket and opportunity creation in Odoo.
The app
Odoo Live Chat
Odoo Live Chat is Odoo's built-in website chat application, designed so visitors can contact your teams instantly from a small chat window on your site. It links every conversation to the right Odoo contact, ticket, or opportunity, making it easier to provide fast, contextual support and qualify new leads without adding extra tools.
Key features
Concrete building blocks
Instant website conversations
Add a live chat button to your Odoo website so visitors can start a conversation in one click, get answers without waiting for an email, and stay engaged while they browse your products or content.
Branded chat widget and messages
Customize colours, texts, and welcome messages in the live chat widget so it fits your brand and tone of voice, helping visitors feel confident that they are talking directly to your company.
Canned answers and automation
Use canned responses and smart automatic greetings to answer common questions quickly, reduce typing time for operators, and keep replies consistent across your support and sales teams.
Multi-channel and reporting in Odoo
Manage all ongoing chats on one Odoo screen, route requests to the right team or language, and use operator analysis dashboards to track volumes, response times, and satisfaction trends.
Use cases
Concrete uses
First-line customer support
Offer first-line troubleshooting directly via live chat on your website so customers can explain their issue, receive guidance in real time, and only create a Helpdesk ticket when deeper investigation is required.
Sales assistance during online browsing
Support buyers at key moments in their journey by answering product, pricing, and delivery questions in live chat, helping them complete their order instead of abandoning the cart.
Lead capture and qualification
Configure Odoo Live Chat so operators can capture contact details naturally during the conversation and create opportunities in Odoo CRM with one click, routing each lead to the right team.
By business function
Solutions for every team
Explore how Captivea concretely improves your teams' day-to-day work, department by department.
Sales & CRM
Live conversations, quick responses, and qualified leads in just a few clicks.
Purchasing
Requests from your website are routed to the right teams so purchasing questions are handled quickly.
Operations & Manufacturing
Production and service teams can answer operational questions in real time without leaving Odoo.
Supply Chain
Inventory and logistics questions are resolved on the spot while keeping stock data consistent in Odoo.
Finance & Accounting
Customer billing and payment questions are handled in chat while keeping finance workflows under control.
Human Resources
HR and internal services can provide fast answers to employees via chat while keeping records in Odoo.
Marketing
Website conversations become a new source of marketing insights, qualified leads, and measurable campaign impact.
Helpdesk & After-Sales
Support teams use live chat to reduce queues, adhere to SLAs, and monitor satisfaction after each conversation.
Start your transformation
Planning a project to make Odoo Live Chat a real support and sales channel?
Our consultants help you define your live chat strategy, configure Odoo, and coach your teams from first setup to continuous improvement.
By sector
Organized around your industry
Teams organised by client industry. Each sector covers ERP, Web, AI and BI.
Services & Tertiary
Service companies use Odoo Live Chat to triage requests, book appointments, and provide personalised assistance online.
Industry / Manufacturing
Manufacturers use live chat to answer technical, availability, and logistics questions directly from their Odoo environment.
Distribution & Logistics
Distributors use Odoo Live Chat to respond to pricing, stock, and delivery queries while capturing new B2B leads.
Retail & Point of Sale
Retail and e-commerce teams guide buyers with real-time advice on product and checkout pages.
The Odoo apps relevant to you
The complete Odoo suite
All Odoo applications, activated at your own pace.
Sales & CRM
Inventory & Manufacturing
Finance
Human Resources
Technical & Data
References
Companies that trust Captivea
FAQ
Frequently asked questions
Odoo Live Chat is Odoo's native website chat application that lets visitors talk to your teams in real time, with each conversation linked to contacts, tickets, or opportunities in the Odoo database so context is never lost.
Once the Live Chat app is activated and a channel is created, you place the widget on your site or enable it in Odoo Website; visitors can then click the chat button, and operators reply directly from their Odoo interface.
No, Odoo Live Chat supports multiple use cases, from technical support and onboarding to pre-sales qualification, product advice, and customer success, with separate channels and operators per team or language.
Captivea designs your live chat channels, rules, and integrations with CRM, Helpdesk, Sales, and Website so that the tool matches your processes, is easy for operators to use, and delivers measurable gains in satisfaction and conversion.
Let's talk
Ready to transform your customer interactions with Odoo Live Chat?
Tell us about your project and we will help you configure, connect, and roll out Odoo Live Chat so that every website visit can turn into a meaningful conversation.