By sub-sector · Insurance
Insurance — your Odoo experts
Insurance brokers, MGAs and carriers face complex policy life cycles, strict regulations and demanding customers, often managed in fragmented tools and spreadsheets. Captivea combines Odoo with deep insurance expertise to unify policy, claims, finance and customer data in one platform, so your teams work faster, stay compliant and deliver a better experience to clients and partners.
Context
An Odoo partner rooted in insurance
Captivea is an Odoo Gold Partner with teams dedicated to insurance companies, brokers and MGAs in several markets. We understand policy administration, claims workflows, bordereaux, commissions and the regulatory frameworks that shape your daily work, and we translate that into robust, auditable processes in Odoo.
From initial scoping to post‑go‑live optimisation, our consultants, business analysts and developers support the full life cycle of your insurance ERP: core Odoo, portals, web and marketing, Business Intelligence and artificial intelligence. You work with a partner who speaks the language of underwriters, claims handlers and finance teams, not just IT.
The concrete gains
What you gain
Your company
Streamlined policy and claims operations
Centralise policy administration, endorsements, renewals and claims in Odoo so your teams follow standardised workflows, avoid rekeying data and reduce processing times while keeping a complete audit trail for regulators and internal control.
Better control of premiums and commissions
Link quotes, policies, premiums, collections and commissions in one ERP to track margins by product, carrier and intermediary, and to reconcile payments and bordereaux without juggling multiple spreadsheets or systems.
Data‑driven management decisions
Give management real‑time dashboards on premiums, loss ratios, open claims, conversion rates and pipeline so decisions on pricing, underwriting appetite and distribution channels are based on consistent, up‑to‑date numbers.
Your teams
Unified platform for insurance teams
Provide agents, back‑office staff and management with a single environment for CRM, quotations, policy issuance, claims, accounting and reporting, dramatically cutting double entry and errors between disconnected tools.
Everyday AI for insurance tasks
Use AI in Odoo to assist with underwriting pre‑scoring, claims triage, next best action suggestions and customer churn detection, helping your teams focus on higher‑value analysis instead of repetitive checks.
More time for advisory work
Automate routine administration around quotes, renewals and claims so brokers, agents and MGAs can spend more time advising clients, building relationships and developing new business rather than chasing paperwork.
Your customers
Clear visibility for policyholders and partners
Offer portals and structured communication so customers, agents and carriers can track the status of quotes, policy changes and claims in real time, reducing uncertainty and back‑and‑forth emails.
Faster, more consistent service
Standardised workflows, checklists and SLA tracking in Odoo help your teams respond quickly with accurate information, send timely updates and meet regulatory deadlines across all lines of business.
Confidence in a long‑term partner
With consolidated histories, transparent interactions and reliable follow‑up, your customers feel supported throughout the life of their policies, reinforcing trust and loyalty to your brand and intermediaries.
An integrated offer
ERP · Web · AI · BI for insurance
Five areas of expertise, one team that knows your business.
ERP
Captivea configures Odoo as a complete ERP tailored to insurance organisations: CRM for agents and brokers, quotation and policy management for multiple lines of business, integrated claims workflows, premium billing and collections, commissions and bordereaux, and multi‑company, multi‑currency accounting. We design the architecture, data model and security rules so every transaction is traceable and compliant, from first contact to claim settlement.
Web & Marketing
For insurance players, we implement Odoo Website, Portal and Marketing to support digital journeys: online quote and claim forms, secure customer and partner portals, multi‑brand sites for different products or networks, and targeted campaigns based on risk profile, life events and claims history. Your digital channels become an active acquisition and service hub, fully connected to core policy and claims data.
Business Consulting
Beyond software configuration, Captivea’s consultants help you rethink your insurance operations: clarifying roles between front, middle and back office, harmonising processes across agencies and entities, defining KPIs for underwriting discipline and service quality, and structuring phased rollouts that respect your regulatory environment and change‑management constraints.
Artificial Intelligence
We deploy AI capabilities inside your Odoo environment to support underwriting, claims and customer service while respecting regulatory and ethical constraints. Use cases include risk pre‑scoring, claims prioritisation, fraud pattern detection, renewal and churn prediction, and intelligent assistants that guide agents through complex procedures without replacing human judgement.
Business Intelligence
Captivea combines Odoo with BI tools to deliver reliable reporting for insurance management and regulators: solvency and reserve analysis, premiums and claims by line of business, performance by channel or branch, and detailed drill‑downs from dashboards to individual policies and claims, all backed by auditable data flows.
Sector AI use cases
Artificial intelligence at the service of your insurance operations
- AI‑assisted underwriting and risk scoring — Faster, more consistent risk evaluation for quotes and renewals, aligned with your underwriting appetite.
- AI for claims triage and fraud alerts — Prioritise high‑impact claims and flag suspicious patterns early so experts focus where it matters most.
- AI‑driven customer retention — Detect policyholders at risk of churn and recommend personalised offers and outreach at renewal time.
- Intelligent service assistants — Support agents with suggested answers, next steps and document lists, improving response quality and speed.
- AI‑enhanced regulatory and financial insight — Highlight anomalies in premiums, claims and reserves so you can act before they become compliance issues.
Specialisations
Insurance and brokerage, in detail
Insurance brokerage
Commissions arriving long after the policy was placed, from several insurers.
Underwriting agencies
Delegated authority that carries its own reporting obligations towards the carrier.
Claims management
Files that stay open for years and gather documents throughout.
Health and benefits
Contracts renegotiated every year across an entire client workforce, person by person.
Credit insurance
Exposure watched continuously rather than discovered at the moment of renewal.
Affinity distribution
Products sold through partners whose systems are not yours.
Start your transformation
Any insurance ERP project on the horizon?
Our local and international teams help you structure, secure and deliver your Odoo insurance project, from initial scoping to long‑term optimisation.
References
Companies that trust Captivea
The Odoo apps relevant to you
The complete Odoo suite
All Odoo applications, activated at your own pace.
Sales & CRM
Inventory & Manufacturing
Finance
Human Resources
Technical & Data
Resources
Latest articles & guides
FAQ
Frequently asked questions
Odoo ERP, configured by Captivea, centralises CRM, policy administration, claims, billing, commissions and accounting on one platform, giving insurance companies and brokers a single source of truth instead of fragmented tools.
Yes, Odoo’s modular approach and flexible configuration make it especially suitable for small and mid‑sized brokers and MGAs who require robust, enterprise‑grade processes without the cost and rigidity of traditional core insurance systems.
You can deploy Odoo Online, use Odoo.sh for projects with custom development, or host Odoo On‑Premise; Captivea helps you choose the option that best matches your regulatory, security and IT requirements.
A Gold Partner like Captivea offers certified Odoo expertise along with dedicated insurance domain knowledge, proven project methodologies and long‑term support, helping you mitigate risks related to compliance, budgets and user adoption.
Let's talk
Ready to transform your insurance operations?
Share your policy, claims and accounting challenges with our team, and we will show you how an Odoo‑based ERP can support your strategy and growth.