Odoo × Axivox
Streamline VoIP telephony with Axivox, integrated into your Odoo by Captivea
Captivea connects Axivox cloud VoIP telephony to your Odoo so your teams can click to call, identify callers instantly, and keep every conversation linked to the right customer record in CRM, Sales, and Helpdesk.
Partner
Who is Axivox?
Axivox is a cloud-based PBX provider that brings modern VoIP capabilities such as queues, IVR menus, call forwarding, and conference rooms to businesses that want a flexible, easy-to-manage phone system. Its web interface lets you design call flows, manage users, and adapt your telephony to your organisation without the complexity of traditional on-premise systems.
Our solution
A unified Odoo foundation, enhanced by Axivox telephony
Captivea deploys Odoo as your central system of record and integrates Axivox as the communication layer, so calls can be triggered, received, and logged directly from Odoo. Your sales, support, and operations teams work from a single interface where every call, note, and follow-up is tracked in context.
Capability 1: Click-to-call from any Odoo object
Captivea enables click-to-call on phone fields across Odoo, so users can dial customers and partners directly from opportunities, contacts, tickets, and more. Calls are routed through Axivox using your existing numbers and devices, while Odoo registers when the call happened and who handled it.
Capability 2: Intelligent routing into the right Odoo teams
By aligning Axivox queues, IVR menus, and time conditions with your Odoo team structure, Captivea ensures that inbound calls reach the right sales, support, or service team. Business rules such as opening hours, languages, or product lines are reflected in both Axivox and Odoo for consistent, predictable routing.
Capability 3: Actionable reporting on calls and outcomes
Captivea combines Axivox call data with Odoo business metrics to build dashboards that go beyond raw call counts. Managers can relate call activity to conversions, resolution rates, and satisfaction levels, helping them adjust staffing, training, and workflows based on facts rather than anecdotes.
Key features
Key features of Axivox
Call pop-ups with automatic customer identification
When a call arrives, Odoo uses the caller’s number from Axivox to search your database and open the corresponding customer, lead, or ticket. If there is no match, your team can create a new contact or lead in a single step, reducing time spent on manual lookup.
Call logging, notes, and recordings in Odoo
Each call handled through Axivox can be logged automatically as an Odoo activity, capturing direction, duration, and the user involved. Your teams add notes and follow-up actions directly on the customer record, and where recordings are available, links can be stored for quality review and coaching.
Click to call across your Odoo apps
Click-to-call shortcuts appear on key Odoo objects such as CRM opportunities, sales orders, invoices, subscriptions, and helpdesk tickets. Users simply click a number, Axivox places the call on their preferred device, and Odoo records the interaction for full traceability.
Unified telephony data for better decision-making
By connecting Axivox events to Odoo, Captivea makes call volumes, response times, and outcomes visible alongside your pipelines, tickets, and revenue. This unified data lets you monitor performance and fine-tune your customer journey without juggling separate telephony tools.
Integration by Captivea
Master your VoIP telephony: Axivox integrates seamlessly with Odoo through Captivea
As an Odoo Gold Partner, Captivea connects Axivox to your existing Odoo so telephony and business data live in one place, with no double entry. From discovery and scoping through configuration, testing, and support, we handle the Axivox–Odoo integration end to end.
User benefits
Your benefits from using Axivox
Native integration in your daily Odoo workflows
Your teams handle calls from the same Odoo screens they use for CRM, Sales, Helpdesk, and Invoicing, with Axivox working in the background. There is no need to jump between a separate phone interface and your ERP, and every interaction is stored where it belongs.
Faster, more responsive customer interactions
With queues, IVR, and time conditions aligned to Odoo teams and roles, calls reach the right people quickly. Your staff can identify callers instantly, respond faster, and reduce missed or abandoned calls, improving the overall customer experience.
Clear visibility across calls and business outcomes
Because Axivox telephony data is combined with Odoo KPIs, managers gain a full view of how calls influence sales performance, support quality, and customer loyalty. This clarity helps prioritise coaching, process changes, and investments where they have the most impact.
Compatibility
Axivox & Odoo compatibility
| Odoo edition / version | Compatibility |
|---|---|
| Odoo 17 and 16 Enterprise | Fully supported for CRM, Sales, Helpdesk and other customer-facing apps, with a stable and easily maintainable Axivox connector. |
| Odoo 16 and 17 Community | Supported on a case-by-case basis; the telephony features you can use depend on your modules and technical setup. |
The Odoo apps relevant to you
The complete Odoo suite
All Odoo applications, activated at your own pace.
Sales & CRM
Inventory & Manufacturing
Finance
Human Resources
Technical & Data
FAQ
Frequently asked questions
Axivox is a cloud-based VoIP telephony system with an official integration with Odoo's VoIP module.
It adds dial plans, an interactive voice menu, call forwarding, time-based call routing, conference calling, shared desk logins and text-to-speech announcements.
No. Axivox is billed without any licence or hidden charges, and it works over a standard internet connection or a dedicated line.
Yes. Axivox is built to scale from a single user to full teams, and Captivea fine-tunes the setup as your needs grow.
Let's talk
Ready to transform your customer-facing operations?
Tell us about your Axivox and Odoo environment, and Captivea will help you design and deliver an integration that makes every call count.