Odoo × Ringover
Streamline your business calls and SMS with Ringover, integrated into your Odoo by Captivea
Captivea connects Ringover to your Odoo so every call and SMS becomes structured CRM data instead of scattered notes, giving your teams a single place to manage customer conversations, performance, and follow-up.
Partner
Who is Ringover?
Ringover is a cloud-based telephony and VoIP platform for business communication, combining calls, SMS, and contact centre features in an integrated dialler that runs in the browser and connects directly to tools like Odoo CRM.
Our solution
A unified Odoo CRM enriched by Ringover telephony
Captivea configures the Ringover Odoo connector so your teams handle calls and SMS entirely from Odoo, with automatic logging, consistent data, and dashboards that show the full conversation history for each customer.
Centralise conversations in Odoo CRM
Bring call logs, SMS threads, emails, and meetings into the same Odoo CRM records so managers and teams can see complete customer histories without switching between separate tools.
Automated call and SMS activity tracking
Replace manual notes with automatic creation of call and SMS activities in Odoo whenever conversations happen in Ringover, linked to the right contact, company, opportunity, or ticket.
Configurable workflows for your business
Align Ringover events with your specific Odoo workflows by defining which calls create leads, activities, or tickets, and how information is stored for reporting and quality monitoring.
Key features
Key features of Ringover
Integrated browser dialler
Agents place and receive calls through an embedded dialler that connects to their Ringover account, while staying inside Odoo screens where they manage leads, opportunities, and tickets.
Click-to-call from Odoo records
Users can start a Ringover call with a single click from Odoo CRM leads, contacts, helpdesk tickets, or sales orders, eliminating manual dialling and reducing context switching.
Automatic call and SMS logging
Each call and SMS can be logged automatically with direction, duration, responsible user, and notes, ensuring accurate history and better performance metrics in Odoo.
Caller screen pop and context
When the phone rings, Ringover can display the related Odoo CRM record so agents see prior interactions, open opportunities, and tickets before answering.
Integration by Captivea
Master your telephony and customer conversations: Ringover integrates seamlessly with Odoo through Captivea
As an Odoo Gold Partner, Captivea connects Ringover to your existing Odoo so calls and SMS become part of a single source of truth with no double entry. From scoping and connector setup to testing, training, and support, we handle the integration end to end.
User benefits
Your benefits from using Ringover
Native-feeling experience in Odoo
Ringover functions appear where your users already work in Odoo, so they can handle calls and messages without learning a separate interface or duplicating information.
Faster, safer deployment
A proven Ringover connector and Captivea’s integration expertise shorten project timelines while respecting your security, hosting, and application landscape.
Higher productivity and better data
Your teams spend more time speaking with customers and less time on manual updates, while managers gain reliable call and SMS data for reporting and decision-making.
Compatibility
Ringover & Odoo compatibility
| Odoo edition / version | Compatibility |
|---|---|
| Odoo 17 Enterprise and Community | Supported integration for Ringover with full call and SMS logging in Odoo CRM, subject to available APIs and webhooks. |
| Odoo 16 Enterprise and Community | Supported integration for Ringover with core telephony features; interface differences are managed during configuration. |
The Odoo apps relevant to you
The complete Odoo suite
All Odoo applications, activated at your own pace.
Sales & CRM
Inventory & Manufacturing
Finance
Human Resources
Technical & Data
FAQ
Frequently asked questions
Ringover is a cloud phone system with an official Odoo integration, recognised by Odoo as a partner telephony solution. It adds click-to-call and automatic call logging directly into your Odoo CRM, Contacts, Helpdesk, Project, and HR records.
Calls, notes, tags, and SMS messages are logged automatically in Odoo, and contacts stay in sync between the two systems in real time.
Yes, a Ringover call or SMS can automatically generate a ticket in Odoo Helpdesk, with call details and recordings attached.
You’ll need a Ringover Business or Advanced plan, an Odoo API key, and admin access on both Ringover and Odoo — it works with Odoo versions 14 to 19, whether cloud, on‑premise, or Odoo.sh.
Let's talk
Ready to transform the way your services team works?
Discuss your Ringover and Odoo setup with Captivea so we can design an integration that makes every customer call and SMS deliver more value to your business.