CRM indicators can be used by businesses to track employee performance, especially the performance of sales teams. The number of clients visited each week, total production hours sold, customer satisfaction index; these are just some examples of possible CRM indicators. Whether measured daily, weekly, monthly or annually, commercial activity management indicators make it possible to collect the actions and individual results of each of your salesforce representatives. But some businesses make the mistake of monitoring too many useless, overly specific or irrelevant CRM indicators. In this post, we offer 5 essential CRM indicators that are essential to manage sales activity and challenge your team.
