Odoo × Mixvoip
Streamline your cloud telephony with Mixvoip, integrated into your Odoo by Captivea
Captivea connects Mixvoip and Voxbi to your Odoo CRM and ERP so your teams can place and receive calls, see full customer context and log every interaction without leaving Odoo.
Partner
Who is Mixvoip?
Mixvoip is a cloud telephony and IT services provider that delivers Voxbi, a flexible PBX platform, reliable connectivity and managed IT services. Its solutions help businesses centralize voice, data and devices, making communication more efficient and secure across offices and remote teams.
Our solution
A unified Odoo foundation for Mixvoip cloud telephony and IT services
Captivea deploys Odoo as the central hub where Mixvoip and Voxbi data converge, so calls, tickets, devices and service events are managed in one place. Your teams work from a single screen, with standardized processes across sales, support and operations for better productivity and reporting.
Telephony fully embedded in your Odoo workflows
Captivea links Voxbi call flows to your Odoo processes so that incoming and outgoing calls automatically open the right records, update stages and create activities. Your agents handle leads, customers and tickets directly inside Odoo, with no need to switch tools or repeat information.
Single source of truth for customer and device data
We connect Mixvoip users, numbers and devices with Odoo contacts, assets and tickets so you always know who uses which equipment, how they can be reached and what service level applies. This gives operations, IT and customer-facing teams a consistent, up-to-date view of your environment.
Actionable analytics across calls and business data
By consolidating Mixvoip call data in Odoo, Captivea helps you build dashboards that combine volumes, service levels and business outcomes. You can analyze performance by team, queue or campaign and use those insights to optimize staffing, training and call flows.
Key features
Key features of Mixvoip
Click to call from any Odoo record
Users can start calls directly from Odoo contacts, opportunities, tickets or orders, with Voxbi handling the telephony in the background. This speeds up outbound calling, reduces dialing errors and makes it easier to run structured prospecting and follow-up activities.
Automatic call logging and activity tracking
Each call can be captured as an Odoo activity linked to the right partner, lead or ticket, with details such as caller, callee, timestamp and duration. Your interaction history stays complete and reliable, even when agents are busy and do not have time to enter notes manually.
Screen pop with caller context
When the phone rings, Odoo can automatically display the relevant contact, company or ticket and show recent interactions. Agents greet callers with full context, shorten identification steps and resolve issues faster.
Integrated support for managed IT services
Mixvoip devices and IT services can be represented in Odoo as assets, inventory or tickets, so incidents, changes and maintenance tasks are tracked in the same system as your calls. This improves coordination between IT, support and business teams.
Integration by Captivea
Master your business communications: Mixvoip integrates seamlessly with Odoo through Captivea
As an Odoo Gold Partner, Captivea connects Mixvoip and Voxbi to your existing Odoo so calls, customer data and service operations share one source of truth. From scoping and design to configuration, testing and support, we manage your telephony integration end to end.
User benefits
Your benefits from using Mixvoip
Native telephony inside Odoo
Your teams handle calls, customers, tickets and devices directly in Odoo, with Mixvoip and Voxbi providing the telephony backbone. No more switching between phone dashboards and ERP screens or retyping information.
Faster, more informed customer interactions
Screen pops, full interaction history and real-time data from Odoo help agents answer calls with context, personalize conversations and resolve issues quickly, improving satisfaction for both customers and internal users.
A communication system that grows with you
Cloud-based Mixvoip services combined with modular Odoo apps give you a scalable foundation. Captivea helps you extend the integration as you add users, teams, countries or new business lines, without starting again from scratch.
Compatibility
Mixvoip & Odoo compatibility
| Odoo edition / version | Compatibility |
|---|---|
| Odoo Enterprise (actively supported versions) | Fully supported, with advanced telephony features and analytics available where the edition allows it. Captivea validates compatibility with your exact version and hosting during scoping. |
| Odoo Community (actively supported versions) | Supported for core integration scenarios, with the feature set adapted to what Community provides. Captivea confirms what is feasible in your environment and suggests alternatives if needed. |
The Odoo apps relevant to you
The complete Odoo suite
All Odoo applications, activated at your own pace.
Sales & CRM
Inventory & Manufacturing
Finance
Human Resources
Technical & Data
FAQ
Frequently asked questions
Mixvoip is a cloud telephony and IT services provider operating in Luxembourg, Belgium, France, and Germany, with a Voxbi Cloud PBX that integrates directly with Odoo. No plugin needs to be installed, and it works with the Odoo cloud, Odoo.sh, and self-hosted versions.
Every call made or received is automatically logged on the related contact's record in Odoo, including an AI-generated transcription and summary of the conversation
Yes, click-to-dial lets you start a call straight from a contact or record in Odoo, without dialing manually.
Yes, the softphone and desktop phones pull the caller's name, company, recent calls, and open tickets from Odoo, so you have context before you answer.
Let's talk
Ready to transform your customer service and sales operations?
Share your Mixvoip and Odoo integration goals with Captivea, and we will help you design and deploy a communication setup that supports your teams from day one.