In our previous post, we discussed the importance of knowing your exact needs before starting a CRM project. We would also like to add that you need to pay special attention to your sales force. Your sales force will be using the CRM, so why not make sure that it is set up to their specific needs? In this post, we will cover the elements you need to review with your sales force, such as their current workflow, areas for improvement, and so on, before starting your ERP project.
