VAT SOLUTIONS

The context

Independent VAT specialists looking to adapt Odoo to their specific business processes

VAT SOLUTIONS is an independent firm based in Luxembourg, specialising in indirect taxation (VAT, customs and excise duties) for industrial, commercial and financial companies with cross-border trade in goods and services within the European Union.

The client had implemented Odoo a little over a year before contacting Captivea and had initially been supported directly by the software publisher. As their use of the system expanded, they needed deeper customisation of Odoo to suit their specialised indirect taxation activities and internal processes. However, without the dedicated support of a local implementation partner, managing and steering this evolution was difficult.

For VAT SOLUTIONS, the key objectives were to ensure that their business processes and specific requirements were fully respected in Odoo, to secure the feasibility of the planned customisations, to keep control over the project budget and timeline, and to make sure that the ERP would continue to support their growth in indirect taxation services across European cross-border operations.

Their needs

Structuring Odoo around VAT SOLUTIONS’ specific taxation processes

The client wanted to continue customising Odoo to suit their business activities while fully respecting their existing business processes and specific requirements, and to be supported by a local implementation partner capable of understanding their indirect taxation context.

• Reassurance on the feasibility of the desired Odoo enhancements and customisations.
• Confirmation that their specific indirect taxation business processes would be correctly understood and accurately reflected in Odoo.
• Visibility and confirmation regarding the project budget and how the implementation work would be carried out.
• A clear and realistic timeline for the analysis phase and the subsequent implementation phases.