VAT SOLUTIONS

The context

Independent VAT specialists looking to adapt Odoo to their specific business processes

VAT SOLUTIONS is an independent firm based in Luxembourg, specializing in indirect taxation (VAT, customs and excise duties) for industrial, commercial and financial companies with cross-border trade in goods and services within the European Union.

The client had deployed Odoo a little over a year before contacting Captivea and had initially been supported directly by the vendor. As their use of the system grew, they needed to go further in customizing Odoo to fit their specific indirect taxation activities and internal processes, but without the dedicated support of a local implementation partner this evolution was difficult to manage and steer.

For VAT SOLUTIONS, the priorities were to ensure their business processes and specific requirements were fully respected in Odoo, to secure the feasibility of the targeted customizations, to keep control of the project budget and timeline, and to make sure the ERP would continue to support their growth in indirect taxation services across European cross-border operations.

Their needs

Structuring Odoo around VAT SOLUTIONS’ specific taxation processes

The client wanted to continue customizing Odoo for their business activities while fully respecting their existing business processes and specific requirements, and to be supported by a local integration partner capable of understanding their indirect taxation context.

• Reassurance about the feasibility of the desired Odoo enhancements and customizations.
• Confirmation that their specific indirect taxation business processes would be correctly understood and reflected in Odoo.
• Visibility and confirmation regarding the project budget and how the implementation work would be carried out.
• A clear and realistic timeline for the analysis and subsequent implementation phases.