VAT SOLUTIONS

The context

Independent VAT specialists looking to adapt Odoo to their specific business processes

VAT SOLUTIONS is an independent company based in Luxembourg, specialized in indirect taxation (VAT, customs and excise duties) for industrial, commercial and financial companies with cross-border activities of goods and services within the European Union.

The client had deployed Odoo a little over a year before contacting Captivea and had initially been supported directly by the editor. As their use of the system grew, they needed to go further in customizing Odoo to fit their specific indirect taxation activities and internal processes, but without the dedicated support of a local implementation partner this evolution was difficult to manage and steer.

For VAT SOLUTIONS, the stakes were to keep their business processes and specificities fully respected in Odoo, to secure the feasibility of the targeted customizations, to control the project budget and timeline, and to ensure that the ERP would continue to support their growth in indirect taxation services across European cross-border operations.

Their needs

Structuring Odoo around VAT SOLUTIONS’ specific taxation processes

The client wanted to continue to customize Odoo to their business activities while fully respecting their existing business processes and specificities, and to be accompanied by a local integrator partner capable of understanding their indirect taxation context.

• Reassurance on the feasibility of the desired Odoo evolutions and customizations.
• Confirmation that their specific indirect taxation business processes would be correctly understood and reflected in Odoo.
• Visibility and confirmation on the project budget and how the implementation work would be carried out.
• A clear and realistic timeline for the analysis and subsequent implementation phases.