Customer reference
METROPACK
Metropack is an independent laboratory specialising in physical testing of packaging intended for transportation.
Parcels, cartons or pallets are subjected to realistic distribution conditions such as drops, vibrations, humidity and extreme temperatures to verify their strength, compliance and performance.
Metropack supports manufacturers in sensitive sectors—pharmaceuticals, cosmetics, food processing and luxury goods—in the validation, optimisation and approval of their packaging solutions.
The context
An independent packaging testing laboratory with strict quality requirements
Metropack is an independent laboratory based in Reims that specialises in physical testing of packaging intended for transportation for manufacturers in sensitive sectors such as pharmaceuticals, cosmetics, food processing and luxury goods.
Before the project, Metropack relied on an earlier quality management tool that no longer matched their operational needs or the strict quality requirements linked to COFRAC standards, making it difficult to manage tests, traceability and reporting efficiently.
For Metropack, it was crucial to maintain strict compliance with recognised standards, secure and document tests that are critical for their clients’ certifications, and rely on a robust information system that could support growth while preserving the laboratory’s high level of quality and reliability.
Their needs
An ERP aligned with COFRAC and laboratory quality processes
Metropack needed an ERP solution capable of managing their strict quality requirements, particularly those related to the COFRAC standard, and asked for an expert partner who could customise Odoo to the specific needs of their business to replace their previous quality management tool.
- Implement an ERP capable of managing strict COFRAC-related quality requirements.
- Replace the previous quality management tool with advanced, tailored customisations in Odoo.
- Work with an expert Odoo partner who understands regulated laboratory environments.
- Secure a solution adapted to their specific business processes while confirming feasibility, budget, and timeline.
The proposed solution
A customised Odoo environment based on a detailed analysis phase
Captivea France first carried out a complete analysis of Metropack’s Odoo environment, organising business discovery workshops by theme, groups of people, and domains to understand their laboratory processes and quality constraints. Based on this, they produced detailed deliverable documents, presented them to Metropack, and incorporated feedback to confirm feasibility, budget, and timeline. On this basis, Odoo ERP was set up and customised with key applications such as CRM, Sales, Invoicing, Expenses, Social Marketing, and Email Marketing, providing a centralised system that supports Metropack’s quality-driven operations and automates administrative and communication tasks.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Marketing
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralised organisation of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralised management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualisation of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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