Customer reference
L'Univers Informatique
L’Univers Informatique has been supporting individuals, businesses, and gamers in the purchase, configuration, and repair of computer equipment since 1984. With multiple locations across the Grand Est region, the company focuses on proximity, personalized advice, and hands-on expertise.
Industry
Location
CHALONS EN CHAMPAGNE, France
Implemented by
Case on Odoo
The context
Optimizing an existing Odoo ERP for a growing IT services retailer
L'Univers Informatique is an IT/Communication company that has been helping individuals, businesses, and gamers buy, configure, and repair computer equipment since 1984, with multiple locations across the Grand Est region and a strong focus on proximity and hands-on expertise.
Before this project, L'Univers Informatique was already using Odoo but needed more advanced configuration and custom development to fully align the system with its IT support and service activities. Key processes were not yet optimized, some workflows remained manual, and the team lacked a clear, structured roadmap to make Odoo match their day-to-day operations and growth ambitions.
The stakes were to successfully drive the company’s digital transformation, secure a robust and sustainable ERP foundation, and adapt Odoo to their specific IT distribution and service processes, while gaining better visibility, more automation, and reliable information for both operational teams and management.
Their needs
Structuring Odoo around their real IT services business needs
L'Univers Informatique wanted to optimize its system through advanced configuration and custom development on Odoo, and to benefit from expert, customized support that would adapt the solution to its business processes and support its digital transformation.
- Be reassured on the feasibility of adapting Odoo to their specific IT distribution and service workflows.
- Make sure their business was fully understood before any technical work began.
- Confirm a realistic budget, timeline, and implementation approach for the next steps.
- Obtain clear, structured deliverables that explain what will be done, how it will be done, and in what order.
The proposed solution
A structured Odoo analysis leading to tailored configuration and developments
Captivea began the project with a complete analysis of L'Univers Informatique’s Odoo environment, focusing on clarity and decision-making. Through business discovery and themed workshops by group of people and domains, Captivea documented the existing processes, identified optimization opportunities, and clarified the roadmap. The team created and presented detailed deliverable documents, handled feedback, and built a concrete plan to adjust Odoo configuration and custom developments across CRM, Sales, Point of Sale, Accounting, Expenses, Inventory, Purchase, Employees, and Time Off, ensuring that the ERP would effectively support the company’s IT distribution and service activities.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Sales & CRM
Finance
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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