Customer reference
AQUA 2000
Designing, manufacturing, marketing and installing water softeners across France and neighbouring countries. Renowned for our expertise and impeccable customer service, we offer water softeners from leading brands like Fleck and Autotrol, as well as our own innovative Hydro@Home models that are economical and eco-friendly. Our passionate team is at your disposal to advise and guide you in choosing the ideal water softener for your needs.
Industry
Location
Marly, France
Implemented by
Case on Odoo
The context
Restoring and securing a critical Odoo environment for Aqua 2000
AQUA 2000 designs, manufactures, markets and installs water softeners across France and neighbouring countries and is recognised as a water softener expert with over 40 years of experience.
Before this project, AQUA 2000 was already using Odoo, but with instances that needed to be restored, data that had to be fully migrated, and key modules that were not yet deployed. This situation created uncertainty around data integrity, limited the use of Odoo’s capabilities and constrained the teams in their day-to-day operations.
The objective was to secure and consolidate their Odoo environment, safeguard and migrate all business data, and support AQUA 2000’s growth with reliable tools for finance, supply chain, services, and field operations, while maintaining high levels of customer satisfaction.
Their needs
Stabilise Odoo and align it with Aqua 2000’s business processes
The client turned to Captivea to restore their Odoo instances, carry out a full data migration, and implement key modules, including Field Service and the Ringover connector.
- Restore existing Odoo instances and ensure they are stable and reliable for daily operations.
- Perform a complete data migration so that all historical and operational data is preserved and usable in the new environment.
- Deploy Field Service to better manage interventions in the field and improve service quality for customers.
- Integrate the Ringover connector to centralise and streamline communications within Odoo.
The proposed solution
A structured Odoo audit leading to targeted restoration and new deployments
Captivea began with a complete analysis of AQUA 2000’s Odoo environment, organising business discovery workshops by theme, team, and domain to understand current processes. From this, they produced detailed deliverables, confirmed the project scope, budget, and timeline, and defined how the restoration and migration would be carried out. On this foundation, Captivea restored the Odoo instances, executed the full data migration, and implemented key modules such as Field Service and the Ringover connector, while rolling out Odoo apps across finance, supply chain, services, human resources, sales, websites, marketing, and customisation to support Aqua 2000’s operations end to end.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Sales & CRM
Inventory & Manufacturing
Finance
Marketing
Productivity
Technical
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralised organisation of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralised management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualisation of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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