Customer reference
AlloServices.lu
is a handyman company founded in 2009. Our team offers small jobs for both individuals and businesses. We guarantee quality workmanship. We operate throughout Luxembourg City and the surrounding municipalities.
Industry
Location
Bertrange, Luxembourg
Implemented by
Case on Odoo
The context
A growing handyman business seeking unified control over operations
AlloServices.lu is a handyman company founded in 2009, providing small jobs and repair services for individuals and businesses across Luxembourg City and nearby municipalities.
Before the project, AlloServices.lu relied on multiple tools and processes that made it difficult to have comprehensive control over day-to-day activities, track work efficiently, and consolidate information across services and administration.
The stakes for AlloServices.lu were to gain reliable visibility into their operations, better control over their activities, and a scalable foundation to support their services throughout Luxembourg City and the surrounding municipalities.
Their needs
A unified management solution for a service-focused business
AlloServices.lu wanted a unified management software that would give them comprehensive control over their business operations, and they chose Captivea to manage and optimise their Odoo environment to achieve this.
- Reassure the team about the feasibility of improving their Odoo environment and business processes.
- Ensure their specific handyman and service workflows were clearly understood and accurately reflected in the system.
- Confirm the project budget, the implementation approach, and the overall timeline.
- Define how the work will be carried out and documented, with clear deliverables and feedback management.
The proposed solution
A detailed Odoo analysis as the foundation for optimisation
Captivea began the project with a complete analysis of AlloServices.lu’s Odoo environment, conducting business discovery workshops by theme and team, producing structured deliverable documents, presenting them to stakeholders, and managing feedback to prepare targeted improvements across marketing, services, productivity, finance, HR, website, supply chain, and sales using Odoo.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Finance
Human Resources
Productivity
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralised organisation of financial documents
- Generate Quotes in a Few Clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralised management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualisation of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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