Customer reference
Senior Hôtel - La Résidence Services d'Echternach
Senior Hotel RR in Echternach offers 68 studio and apartment units ranging from 34 to 80 square metres, as well as 4 hotel rooms for short stays and holidays. Ideally located close to historical sites and essential amenities, it provides an ideal living environment for seniors seeking an active and secure retirement. With a warm, friendly atmosphere, it ensures independence while offering a range of services such as dining, laundry and recreational activities for a comfortable stay.
Industry
Location
Echternach, Luxembourg
Implemented by
Case on Odoo
The context
Centralising residence management and services for senior living
Senior Hôtel - La Résidence Services d'Echternach runs a residential complex dedicated to seniors, offering long-stay studios, apartments and short-stay hotel rooms with on-site services such as dining, laundry and organised activities.
Before the project, the management of residences, services delivered to residents and coordination of on-site support teams depended on separate tools and manual processes, making it difficult to track activity consistently, share information efficiently and obtain a consolidated view of operations.
The main objectives were to ensure reliable and transparent follow-up of services for every resident, improve coordination between teams, and gain real-time visibility into the residence’s activities to support high-quality, safe and comfortable living for seniors.
Their needs
A structured, shared system for residence and service management
Senior Hôtel needed a reliable tool to centralise the management of its residences, track the services provided to residents, and coordinate the on-site support teams within a single structured system.
- Centralised management of residences, residents and the services provided to them.
- A single platform to follow up on sales, subscriptions and reservations without duplicate data entry.
- Better coordination of support teams, time tracking and task allocation across the residence.
- Reliable operational and financial reporting to steer activity and maintain a high quality of service for residents.
The proposed solution
An Odoo ERP foundation to structure residence operations and services
Captivea Luxembourg implemented Odoo ERP as the central system for Senior Hôtel, starting with a detailed analysis of their environment and processes, then deploying CRM, Sales, Point of Sale, Subscriptions and Rental to manage resident contracts, services and stays, Human Resources apps such as Employees, Time Off, Fleet and Attendances to organise on-site teams, and Finance apps including Accounting, Invoicing and Expenses to control billing and costs. Social Marketing, Email Marketing and Events support communication and activities for residents, while Project, Timesheet and Helpdesk streamline internal projects, time tracking and support requests, providing a structured, unified platform for day-to-day operations.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Sales & CRM
Websites
Finance
Marketing
Productivity
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralised organisation of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralised management of leads and customers, improving sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualisation of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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