Customer reference
OPEN CAR
Open Car, your trusted partner for vehicle service and repairs. We offer a complete range of services: periodic maintenance, mechanical repairs, professional cleaning, and windscreen replacement or repair. With a team of specialists and proven expertise, we ensure the safety and performance of your car. Rely on Open Car for quick, efficient and personalised service tailored to all your automotive needs.
Industry
Location
Dippach, Luxembourg
Implemented by
Case on Odoo
The context
Launching a new car workshop with efficient invoicing from day one
OPEN CAR is a car workshop based in Dippach, Luxembourg, offering maintenance, mechanical repairs, professional cleaning and windscreen services to ensure the safety and performance of their customers’ vehicles.
As they prepared to start their workshop, OPEN CAR did not yet have an integrated business management system and risked relying on manual processes and disconnected tools for invoicing and day-to-day operations.
The priority was to start invoicing quickly, gain immediate control over business operations, and secure reliable visibility on activity and cash flow from the very first months of operation.
Their needs
Start invoicing quickly and structure the business from day one
As part of opening their auto repair workshop, OPEN CAR wanted to invoice customers quickly while structuring and optimising the management of their business right from the beginning with the help of Odoo ERP and tailored support.
- Set up an invoicing system that could be operational from the very first day the workshop opened.
- Avoid using scattered tools and centralise key information required to manage the business activity.
- Gain confidence about the feasibility of the project, the implementation steps, and the associated budget.
- Define a clear timeline and roadmap for taking the new ERP live in production.
The proposed solution
A phased Odoo ERP project starting with a detailed analysis
Captivea Luxembourg initiated the project with a detailed analysis of OPEN CAR’s future Odoo environment, conducting business discovery workshops by theme and stakeholder group. This exercise led to detailed deliverable documents, a validated budget and timeline, and a clear implementation plan for deploying Odoo ERP with the Invoicing and Sales applications to structure invoicing and sales processes from day one.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralised organisation of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralised management of leads and customers, improving sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualisation of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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