Customer reference
ONDYNA
For the last 21 years, ONDYNA has been the exclusive distributor of the CRISTINA brand in France. Quality of service and personalised advice are at the heart of what we do. Our teams support you, on-site and remotely, to define your requirements and address them effectively. Speed of response, product availability and ongoing communication are key strengths we place at your disposal, to promote CRISTINA’s philosophy that successfully blends tradition and modernity.
Industry
Location
Establin, France
Implemented by
Case on Odoo
The context
Optimising and centralising management for a growing distributor
ONDYNA distributes the CRISTINA brand in France, combining long-standing expertise in faucets with high-quality service and personalised advice for its professional customers.
Before the project, ONDYNA depended on disparate tools and processes to manage sales, marketing, customer support and internal operations. This reduced overall visibility, complicated follow-up of after-sales requests and made day-to-day coordination between teams more difficult.
The key objectives were to secure reliable, centralised information, improve responsiveness to customers, streamline after-sales support and provide every team with a clear, real-time view of ongoing activities.
Their needs
A centralised, reliable ERP to sustain service quality
To optimise and centralise management, the client chose Captivea as their trusted Odoo integration partner.
- Reassure the team about the feasibility of the Odoo project and the proposed solution.
- Ensure their specific business processes were fully understood and duly taken into account.
- Clarify the budget, timelines and ways of working before starting implementation.
- Obtain a centralised tool that supports ticketing, communication and management dashboards.
The proposed solution
A complete Odoo ERP, tailored to ONDYNA's business and support processes
Captivea implemented Odoo ERP for ONDYNA, beginning with an in-depth analysis of their environment to validate feasibility, budget and planning, and then deploying CRM, Email Marketing, Marketing Automation, Documents, Odoo Studio, Helpdesk and Dashboard, along with key connectors, to centralise data, automate billing, support after-sales ticketing and provide dashboards that optimise company management and communication campaigns.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
“Captivea, based on our needs, made the necessary adjustments. The biggest adjustment was related to technical support, as we have a ticketing system for after-sales service. Thanks to Captivea and Odoo, the client can now track their request from start to finish, and everyone can follow the tickets without multiple simultaneous responses. Implementing this support through Odoo was a real change and a real advantage for us.”
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Sales & CRM
Finance
Marketing
Technical
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralised organisation of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralised management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualisation of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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