Customer reference
ONDYNA
ONDYNA has been the exclusive distributor of the CRISTINA brand for France for 21 years. The quality of service and personalized advice are our reason for being. Our teams accompany you, on the ground and remotely to define your needs and meet them effectively. Responsiveness, product availability, permanent communication are all assets at your service, to disseminate CRISTINA's philosophy, successfully combining tradition and modernity.
Industry
Location
ESTABLIN, France
Implemented by
Case on Odoo
The context
Optimizing and centralizing management for a growing distributor
ONDYNA distributes the CRISTINA brand in France, combining long-standing expertise in faucets with high service quality and personalized advice for its professional customers.
Before the project, ONDYNA relied on scattered tools and processes to manage sales, marketing, customer support and internal operations, which limited visibility, complicated follow-up of after-sales requests and made day-to-day coordination between teams more difficult.
The stakes were to secure reliable, centralized information, improve responsiveness to customers, streamline after-sales support and give every team a clear, real-time view of ongoing activities.
Their needs
A centralized, reliable ERP to support service quality
To optimize and centralize management, the client has selected Captivea as their trusted Odoo integrator partner.
- Reassure the team on the feasibility of the Odoo project and the target solution.
- Make sure their specific business processes were fully understood and taken into account.
- Clarify the budget, planning and way of working before engaging implementation.
- Gain a centralized tool that supports ticketing, communication and management dashboards.
The proposed solution
A complete Odoo ERP, tailored to ONDYNA's business and support processes
Captivea implemented Odoo ERP for ONDYNA, starting with an in-depth analysis of their environment to validate feasibility, budget and planning, then deploying CRM, Email Marketing, Marketing Automation, Documents, Odoo Studio, Helpdesk and Dashboard, along with key connectors, to centralize data, automate billing, support after-sales ticketing and provide dashboards that optimize company management and communication campaigns.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the feasibility
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops by theme / group of people / domains
- Create the deliverable documents
- Present it
- Handle feedback
“Captivea, based on our needs, made the necessary adjustments. The biggest adjustment was related to technical support, as we have a ticketing system for after-sales service. Thanks to Captivea and Odoo, the client can now track their request from start to finish, and everyone can follow the tickets without multiple simultaneous responses. Implementing this support through Odoo was a real change and a real advantage for us.”
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Sales & CRM
Finance
Marketing
Technical
The results
Benefits & returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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