Customer reference
IT Family SARL S
IT Family provides administrative management services for freelancers in Luxembourg, handling billing, accounting and VAT so that they are free from routine paperwork. The company offers stable remuneration, expert tax guidance and personalised support, enabling freelancers to concentrate on their core business. The team follows a family-like approach, giving importance to human connection and a positive attitude to make life easier for clients. In short, their goal is to simplify administrative work and build a supportive community for freelancers.
Industry
Location
Strassen, Luxembourg
Implemented by
Case on Odoo
The context
Optimising an existing Odoo environment for expanding freelancer services
IT Family SARL S supports freelancers in Luxembourg with administrative management services, taking care of billing, accounting and VAT so that clients can focus on their core business.
Before the project, IT Family SARL S was already using Odoo, but without a structured approach to managing and optimising the environment. This made it more difficult to ensure consistent performance, maintain configurations over time and align the system with their evolving service offering.
The priority was to secure a reliable, high‑performing Odoo environment that could scale with their freelancer community, support efficient internal organisation and give teams confidence in the tools they use every day.
Their needs
A reliable, high‑performance Odoo environment tailored to their business needs
The client sought Captivea’s expertise to optimise and manage its Odoo environment in order to maximise performance.
- Gain confidence about the feasibility of their project on Odoo.
- Ensure that their specific freelancer‑focused business model was fully understood.
- Validate a realistic budget, approach, and implementation plan.
- Obtain clarity on the project timeline and how each phase would be executed.
The proposed solution
A structured analysis of the Odoo environment to drive optimisation
Captivea Luxembourg conducted a comprehensive analysis of IT Family SARL S’s Odoo environment, beginning with business discovery and themed workshops by group and domain. This resulted in clear deliverable documents, a shared understanding of processes, and a practical roadmap to enhance performance, streamline usage, and align Odoo with the requirements of their freelancer services.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Sales & CRM
Websites
Finance
Productivity
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralised organisation of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralised management of leads and customers, improving sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualisation of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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