Customer reference
IT Family SARL S
IT Family provides administrative management services for freelancers in Luxembourg, handling billing, accounting, and VAT to free them from administrative burdens. They offer stable remuneration, expert tax advice, and personalized service, allowing freelancers to focus on their core business. Their team values a family-like approach, prioritizing human connection and a positive attitude to make life easier for their clients. Essentially, they aim to simplify administrative tasks and foster a supportive community for freelancers.
Industry
Location
Strassen, Luxembourg
Implemented by
Case on Odoo
The context
Optimizing an existing Odoo environment for growing freelancer services
IT Family SARL S supports freelancers in Luxembourg with administrative management services, taking care of billing, accounting, and VAT so that their clients can focus on their core business.
Before the project, IT Family SARL S was already running Odoo but without a structured approach to managing and optimizing the environment, which made it harder to guarantee performance, maintain configurations over time, and align the system with their evolving service offer.
The stakes were to secure a reliable, high-performing Odoo environment that could scale with their freelancer community, support efficient internal organization, and give teams confidence in the tools they use every day.
Their needs
A reliable, high‑performance Odoo environment tailored to their business
The client required Captivea’s expertise to optimize and manage its Odoo environment in order to maximize performance.
- Be reassured about the feasibility of their project on Odoo.
- Make sure their specific freelancer-focused business model was fully understood.
- Confirm a realistic budget, approach, and implementation plan.
- Gain clarity on the project timeline and how each step would be carried out.
The proposed solution
A structured analysis of the Odoo environment to guide optimization
Captivea Luxembourg carried out a complete analysis of IT Family SARL S’s Odoo environment, starting with business discovery and themed workshops by group and domain. This work produced clear deliverable documents, a shared understanding of processes, and a concrete roadmap to improve performance, streamline usage, and align Odoo with the needs of their freelancer services.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Sales & CRM
Websites
Finance
Productivity
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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