Customer reference
Hitachi Energy Ltd - Maintenance
ABB/Hitachi is a leader in advanced technologies serving customers in utilities, industry, transportation and infrastructure. Its Hitachi Maintenance brand manages maintenance interventions on its fleet of tools.
ManufacturingThe context
Scaling maintenance for a growing fleet of tools and facilities
Hitachi Energy Ltd - Maintenance is the Hitachi Maintenance brand of ABB/Hitachi, managing maintenance interventions on a large fleet of tools, machines and infrastructure used by customers in utilities, industry, transportation and infrastructure.
Before the project, maintenance requests for tools, machines and offices were handled with heterogeneous methods and tools, making it difficult to centralise information, follow up on interventions and obtain a clear view of ongoing and upcoming maintenance work.
The key objective was to ensure reliable and traceable maintenance for the entire fleet, reduce time spent on manual coordination, improve availability of equipment and facilities, and give teams and management better visibility into preventive and corrective interventions.
Their needs
Centralised maintenance management for tools, machines and offices
Hitachi Energy Ltd - The maintenance team wanted a dedicated tool to manage maintenance requests, both preventive and corrective, for their fleet of tools, machines and offices directly within their Odoo environment.
- Centralise all preventive and corrective maintenance requests for tools, machines and offices.
- Ensure that maintenance processes are clearly defined, feasible and fully understood by all stakeholders.
- Confirm the project budget, approach and implementation timeline before launching the full deployment.
- Obtain reliable reports and dashboards to monitor maintenance activities and support operational decisions.
The proposed solution
Structured analysis of the Odoo environment and maintenance processes
Captivea began by carrying out a complete analysis of the client’s existing Odoo environment and maintenance processes, conducting business discovery workshops by theme and user group, producing detailed deliverable documents and managing feedback. On this basis, Captivea implemented an Odoo ERP solution using Inventory, Manufacturing, Maintenance, Dashboard and Employees apps to manage maintenance requests for the fleet of tools, machines and offices, automate repetitive tasks and create dashboards that optimise company management.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Inventory & Manufacturing
Human Resources
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralised organisation of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralised management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualisation of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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