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Customer reference

HIFI international

Present in Luxembourg since 1975, HIFI International operates an e-commerce site and 10 stores across the country. We've partnered with leading brands to offer a wide range of over 10,000 products in home appliances, multimedia, TVs, computers, smartphones, electric mobility, and tableware—available both in our 10 stores throughout Luxembourg and online at

Industry

Wholesale/Retail

Location

Contern, Luxembourg

Implemented by

Case on Odoo

The context

Modernising retail operations with a unified ERP

HIFI international is a wholesale and retail specialist in electronics and home appliances, operating an e-commerce site and 10 physical stores across Luxembourg.

Before the project, HIFI international managed a fast-growing product catalogue and multi-store operations with fragmented tools that made it harder to coordinate e-commerce and in-store sales, keep product data consistent, and maintain a clear view of stock and performance.

The objective was to support growth across all sales channels, ensure a reliable and consistent customer experience online and in-store, and gain better visibility over products, inventory, and operations to enable faster, data-driven decisions.

Their needs

A scalable ERP backbone for omnichannel retail

HIFI international wanted an integrated ERP system to connect their e-commerce site and stores, centralise their data, and streamline daily operations across products, inventory, sales, and logistics.

  • Centralise product, customer, and sales data across e-commerce and physical stores.
  • Streamline inventory and replenishment processes for a large and evolving product range.
  • Support consistent and efficient operations in all 10 stores and online.
  • Gain clear, consolidated visibility into activity and performance to guide your business decisions.

The proposed solution

Deploying Odoo ERP at the core of retail and e-commerce operations

Captivea Luxembourg implemented Odoo ERP as HIFI international’s core system to integrate their e-commerce site with 10 physical stores, centralise operational data, and support day-to-day retail processes, enabling smoother omnichannel management and a stronger platform for future growth.

The first step of this project is to perform a complete analysis of the client's Odoo environment.

Analysis objectives

  • To be reassured on the feasibility
  • Show that we understood their business
  • To confirm a budget
  • To know and confirm how we will do it
  • Know the timeline

Analysis processes

  1. Business discovery
  2. Workshops by theme / group of people / domains
  3. Create the deliverable documents
  4. Present it
  5. Handle feedback

The results

Benefits & returns on investment

What the client gained, day after day, once the solution went live.

Time saving

  • Centralised organisation of financial documents
  • Generate quotes in a few clicks
  • Quick sharing of documents
  • Simplified supply management
  • Automation of intervention schedules

Productivity gain

  • Centralised management of leads and customers, improving sales team efficiency
  • Smoother order processing with real-time stock tracking
  • Clear visualisation of performance and key indicators
  • Quick access to employee information

Increase in sales

  • Improved client satisfaction through faster project delivery
  • Better time management that helps allocate resources to the most profitable projects
  • Identification of additional needs through ticket analysis

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