Customer reference
HIFI international
Present in Luxembourg since 1975, HIFI International operates an e-commerce site and 10 stores across the country. We've partnered with leading brands to offer a wide range of over 10,000 products in home appliances, multimedia, TVs, computers, smartphones, electric mobility, and tableware—available both in our 10 stores throughout Luxembourg and online at hifi.lu.
Industry
Location
Contern, Luxembourg
Implemented by
Case on Odoo
The context
Modernizing retail operations with a unified ERP
HIFI international is a Wholesale/Retail specialist in electronics and home appliances, operating an e-commerce site and 10 physical stores across Luxembourg.
Before the project, HIFI international managed a fast-growing product catalog and multi-store operations with fragmented tools that made it harder to coordinate e-commerce and in-store sales, keep product data consistent, and maintain a clear view of stock and performance.
The stakes were to support growth across all sales channels, ensure a reliable and consistent customer experience online and in-store, and gain better visibility over products, inventory, and operations to make faster, data-driven decisions.
Their needs
A scalable ERP backbone for omnichannel retail
HIFI international wanted an integrated ERP system to connect their e-commerce site and stores, centralize their data, and streamline daily operations across products, inventory, sales, and logistics.
- Centralize product, customer, and sales data across e-commerce and physical stores.
- Streamline inventory and replenishment processes for a large and evolving product range.
- Support consistent and efficient operations in all 10 stores and online.
- Gain clear, consolidated visibility on activity and performance to steer the business.
The proposed solution
Deploying Odoo ERP at the heart of retail and e-commerce
Captivea Luxembourg implemented Odoo ERP as HIFI international’s core system to connect their e-commerce site and 10 stores, centralize operational data, and support day-to-day retail processes, enabling smoother omnichannel management and a stronger foundation for future growth.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the feasibility
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops by theme / group of people / domains
- Create the deliverable documents
- Present it
- Handle feedback
The results
Benefits & returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
Does your project look like this one?
Let's discuss your challenges with an expert in your industry.