Customer reference
Domingo Tiles
Domingo Tiles is a prominent player in the ceramic industry, driven by a commitment to versatility and the philosophy of “delivering better than the best.” We continuously strive to offer an exceptional collection of wall and floor tiles designed to meet a wide range of architectural styles and needs.
The context
From scattered tools to a centralized Odoo ERP platform
Domingo Tiles is a prominent player in the ceramic industry, offering a wide range of premium wall and floor tiles designed to serve diverse architectural styles and customer needs.
Before the Odoo ERP project, Domingo Tiles was managing its growth with Excel files, paperwork and WhatsApp exchanges, making daily operations fragmented and increasingly difficult to control as the business expanded.
The stakes for Domingo Tiles were to sustain growth while keeping operations under control, by improving data reliability, gaining real-time visibility on their activity and reducing the manual workload that slowed down decision-making.
Their needs
Centralizing data and operations to support rapid growth
Domingo Tiles wanted to stop relying on scattered spreadsheets and informal communication, and instead centralize all key business data and processes on a unified platform such as Odoo ERP, supported by an integrator who understood their way of working.
- Centralize customer, sales and operational information in a single system instead of multiple Excel files and WhatsApp threads.
- Replace manual paperwork with streamlined, digital processes that reduce errors and duplication of effort.
- Be reassured about the feasibility of the project with a clear vision of how Odoo ERP would support their business.
- Confirm a realistic budget and timeline for the ERP project, based on a shared understanding of their needs and future organization.
The proposed solution
A structured Odoo ERP project starting with in-depth analysis
Captivea India began the project with a complete analysis of Domingo Tiles’ Odoo environment, running business discovery workshops by theme and stakeholder group to understand their processes in detail. This phase produced clear deliverable documents, validated the feasibility of the project, confirmed the budget and how it would be delivered, and defined a realistic timeline, laying the foundations for deploying Odoo ERP modules across marketing, sales, finance, purchasing and human resources.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Inventory & Manufacturing
Finance
Human Resources
Marketing
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate Quotes in a Few Clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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