Customer reference
California Tile Supply
For over 40 years, California Tile Supply has been committed to providing premium tiles from across the globe – porcelain, ceramic, stone, and vinyl for both floors and walls. Their mission remains clear: to offer outstanding customer service backed by a wide range of high-quality tiles.
Industry
Location
Lancaster, California (US), United States
Implemented by
Case on Odoo
The context
From expanding tile operations to the need for an integrated ERP
California Tile Supply is a well-established tile specialist that sources porcelain, ceramic, stone, and vinyl from around the world and supplies them to customers with a strong focus on service and product quality.
Before the Odoo implementation, California Tile Supply had to manage production and logistics activities without a comprehensive, unified system, which made it difficult to coordinate day-to-day operations and keep internal processes fully optimised.
The key objectives were to ensure reliable control over production and logistics, streamline internal processes, and gain clearer visibility into operations so the company could continue delivering high-quality service while enabling future growth.
Their needs
A comprehensive ERP to manage production and logistics
The client needed a comprehensive solution like Odoo to manage their production and logistics activities.
- Deploy a single ERP system to manage production and logistics activities end to end.
- Be confident about the feasibility of the project and the suitability of the chosen solution.
- Confirm a realistic budget and clearly understand how the implementation will be carried out.
- Define a clear project timeline and roadmap that everyone can follow.
The proposed solution
An Odoo ERP project that begins with an in-depth analysis phase
Captivea carried out a complete analysis of California Tile Supply’s Odoo environment, conducting business discovery workshops by theme and department, producing detailed deliverable documents, presenting them to stakeholders, and incorporating feedback to validate feasibility, confirm the budget, define the implementation approach, and establish a clear project timeline.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralised organisation of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralised management of leads and customers, improving sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualisation of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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