Customer reference
California Tile Supply
California Tile Supply has been around for over 40 years, committed to providing exceptional tile from around the world – Porcelain, Ceramic, Stone, and Vinyl for both floors and walls. Their mission remains clear: to offer unparalleled customer service alongside their extensive selection of high-quality tiles.
Industry
Location
Lancaster, California (US), United States
Implemented by
Case on Odoo
The context
From growing tile operations to the need for an integrated ERP
California Tile Supply is a long-established tile specialist that sources porcelain, ceramic, stone, and vinyl from around the world and delivers them to customers with a strong focus on service and product quality.
Before the Odoo project, California Tile Supply had to manage production and logistics activities without a comprehensive, unified system, making it harder to coordinate day-to-day operations and keep internal processes fully optimized.
The stakes were to secure reliable control over production and logistics, streamline internal processes, and gain clearer visibility on operations so the company could continue offering high-quality service while supporting future growth.
Their needs
A comprehensive ERP to manage production and logistics
The client needed a comprehensive solution like Odoo to manage their production and logistics activities.
- Deploy a single ERP to cover production and logistics activities from end to end.
- Be reassured on the feasibility of the project and the chosen solution.
- Confirm a realistic budget and know clearly how the implementation would be carried out.
- Define a clear project timeline and roadmap that everyone could follow.
The proposed solution
An Odoo ERP project starting with an in-depth analysis phase
Captivea carried out a complete analysis of California Tile Supply’s Odoo environment, running business discovery workshops by theme and department, producing detailed deliverable documents, presenting them to stakeholders, and incorporating feedback to validate feasibility, confirm the budget, define the implementation approach, and set a clear project timeline.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the feasibility
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops by theme / group of people / domains
- Create the deliverable documents
- Present it
- Handle feedback
The results
Benefits & returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
Does your project look like this one?
Let's discuss your challenges with an expert in your industry.