When CRM software is integrated into a company, it can bring some challenges. For example, as an IT Director, you are responsible for data quality in your company. You need to make sure this new customer relationship management software doesn’t disrupt your existing strategy and is populated with high-quality data. But how do you achieve this? To begin with, you must review your existing processes and data in the company - this is an important step moving forward. For the full list, read the rest of this blog post.

Based on the recent success of your online e-commerce store, you’re predicting that your business is likely to grow exponentially. You’ve already made the winning choice to rely on one of the leading e-commerce platform technologies - Magento or Prestashop - but they can only take you so far in terms of functionality. Now you need a solution that will help take your business to the next level. Given your needs, you’ve decided to look at ERP software, but you quickly realize there are many options on the market. In this blog post, we’ll walk you through 5 key things to keep in mind when choosing the right ERP to support your business’s continued growth.

Up until now, you've been a pure e-commerce player in the industry and you've done a good job. The trajectory of your company cannot be denied; your business is bound to grow. To accompany this growth, why not diversify your sales channels? It sounds like a great idea, but just like any great idea, you need a solid plan in order to execute it. In this blog post, we’ll give you all the information you need to develop an effective multi-channel strategy and make the move that will support your company’s growth well into the future.

We’ve talked about how effective strong CRM indicators can be, but there’s a common misconception that they only exist to satisfy senior management’s desire to micromanage the company and its sales force. In reality, CRM and key performance indicators can be broken down and mapped to the specific needs of each level within your sales team. Some indicators are better suited to sales representatives, others to sales managers, and others still to executives. In this blog post, we’ll give a brief overview of the indicators that matter most to each of the key players on your sales team.

We've previously discussed the power of good CRM indicators for tracking sales performance, but they can also be used on a broader scale to help define your company’s overall strategy and guide future strategic decisions. Naturally, the indicators you choose will vary based on your company’s profile. Beyond the 10 CRM indicators we share in this blog post to help you monitor your activities and shape your business strategy, we encourage you to create your own indicators that reflect your operations, your customers and your company. Talk with the various teams and departments in your organization and, of course… your CRM integrator!