When CRM software is implemented in a company, it can come with some challenges. For example, as an IT Director, you are responsible for data quality in your organisation. You need to ensure this new customer relationship management software doesn’t disrupt your existing strategy and is populated with high-quality data. But how do you achieve this? To begin with, you should review your existing processes and data across the company; this is an important step moving forward. For the full list, read the rest of this blog post.

Based on the recent success of your e-commerce online store, you predict that your business is likely to grow exponentially. You have already made the winning choice to rely on one of the leading e-commerce platform technologies: Magento or Prestashop, but they can only go so far in terms of functionality. Now you need a solution to help take your business to the next level. Based on what you need, you decide to turn to ERP software, but you quickly recognise that there are several on the market! In this blog post, we will share 5 things you need to keep in mind in order to choose the right ERP to support your business’s continued growth.

Up until now, you've been a pure e‑commerce player in the industry and you've done a good job. The trajectory of your company cannot be denied – your business is bound to grow. To support this growth, why not diversify your sales channels? It sounds like a great idea, but like any great idea, you need a solid plan to execute it. In this blog post, we'll share everything you need to know to develop an effective multi‑channel strategy and take the next step that will drive your company's growth well into the future.

We’ve talked about how effective good CRM indicators can be, but there’s a common misconception that they’re only used to satisfy upper management’s desire to micromanage the company and sales force. In reality, CRM and key performance indicators can be broken down and matched to the specific needs of each level within your sales team. Certain indicators work better for your sales representatives, others for sales managers, and still others for senior executives. In this blog post, we’ll give a brief overview of the indicators that matter most to the different members of your sales team.

We've previously discussed the power of good CRM indicators for tracking sales performance, but they can be used at a larger scale to help define your company's overall strategy and future strategic decisions. Of course, the indicators you choose will vary based on your company's profile. Beyond the 10 CRM indicators we provide in this blog post to help supervise your activity and build your business strategy, we encourage you to create your own indicators that will reflect your activity, your customers, your company. Consult with the various teams and departments of your company, and of course... Your CRM integrator!