Customer reference
WAVE
Located in Concord, North Carolina, WAVE LLC is a full-service creative firm specializing in design, engineering, acoustics, and technical services. They operate nationwide and internationally, helping clients bring their visions to life through unique and unforgettable audio, video, and lighting experiences. WAVE is constantly innovating and expanding its offerings to deliver the absolute best in these areas.
Industry
Location
Concord, North Carolina (US), United States
Implemented by
Case on Odoo
The context
A growing creative firm structuring its audiovisual and event operations
WAVE is a full-service creative firm based in Concord, North Carolina, delivering design, engineering, acoustics, and technical services to clients across the United States and internationally through memorable audio, video, and lighting experiences.
Before the Odoo ERP project in 2024, WAVE was managing its creative, technical, and operational activities without a single integrated business platform, which made it harder to coordinate projects, track resources, and support its nationwide and international reach.
The stakes for WAVE were to support continued growth, maintain high-quality and innovative audiovisual experiences, and gain better control over operations and financial performance while serving clients across diverse locations.
Their needs
Structuring operations with a unified ERP backbone
WAVE wanted an integrated ERP system that could keep pace with its creative and technical ambitions, centralise core processes, and provide clearer visibility over projects, services, and business performance.
- Centralise key operational, project, and service data in a single system.
- Improve visibility into ongoing work to better plan resources and timelines.
- Support national and international activities with more reliable and structured processes.
- Provide management with clearer insights to guide decisions and future growth.
The proposed solution
An Odoo ERP foundation tailored to audiovisual and event services
Captivea USA implemented Odoo ERP for WAVE, giving the company an integrated foundation to better structure its operations, connect its creative and technical activities with business management, and align its growth with clearer, more reliable information.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the feasibility
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops by theme / group of people / domains
- Create the deliverable documents
- Present it
- Handle feedback
The results
Benefits & returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralised organisation of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralised management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualisation of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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