RBA Furniture Solutions

The context

A fast-growing sustainable furniture specialist seeking clarity on its ERP strategy

RBA Furniture Solutions is a Seattle-based furniture manufacturer and reseller that evolved from a design firm into a specialist in sustainable furniture sales, decommissioning, and refurnishing large spaces for clients such as Nike, public institutions, and corporate offices.

Over the years, RBA expanded from design to furniture sales, large-scale decommissioning projects, architectural walls, and even COVID-19 screen manufacturing. This evolution made their operations more complex and led them to adopt Odoo, but they still needed a clear assessment of how well their ERP setup matched their actual business processes and long-term goals.

RBA needed confidence that their ERP investment would scale with their expanding services, that Odoo could effectively support their operational reality, and that any future improvements would be planned with a clearly defined budget, scope, and timeline.

Their needs

Validating their Odoo ERP and aligning it with a growing, diversified business

RBA wanted to be sure that Odoo could support their end-to-end operations, and asked Captivea to review their environment, confirm feasibility, clarify the way forward, and provide a reliable budget and timeline before making any further commitments.

• Reassurance about the feasibility of using Odoo as the backbone of their operations.
• Evidence that Captivea clearly understood their business model and specific processes.
• A confirmed budget and a detailed plan describing how the project would be executed.
• A realistic, mutually agreed timeline for implementation and change management.