Customer reference
Mels Hus
Mel Hus is revolutionizing the e-commerce industry by connecting various stakeholders, including local businesses. Its innovative platform allows businesses to find new business partners, expand their market, and optimize their online sales. By integrating modern communication and management tools, Mel Hus streamlines transactions and energizes commercial interactions, fostering growth and success for local and international businesses in the e-commerce space.
The context
Digital transformation for a fast-growing e-commerce platform
Mels Hus runs an innovative e-commerce platform that connects local and international businesses, helping them find new partners, expand their market reach, and optimise online sales.
Before the Odoo project, Mels Hus needed to better structure its operations. Inventory, offers, and customer information were managed across different tools, making it difficult to personalise services and maintain efficient, scalable processes.
The key objective was to secure a reliable, scalable digital foundation that would support business growth, improve control over inventory and sales, and strengthen customer relationships, while keeping operating costs under control.
Their needs
Structuring operations around a robust, scalable ERP
Seeking a digital transformation of its operations, Mels Hùs chose the Odoo ERP solution, implemented by Captivea. This decision allowed the store to optimize its inventory management, personalize its offers, and strengthen its customer relationships.
- Digitally transform operations with a unified Odoo ERP solution.
- Optimise inventory management to support growing e-commerce activity.
- Personalise offers and marketing campaigns to better serve partners and customers.
- Gain a clear, validated roadmap, budget, and timeline for the ERP project.
The proposed solution
An in-depth Odoo assessment as the first step to ERP success
Captivea began the project with a detailed analysis of Mels Hus’s Odoo environment, conducting business discovery workshops by theme and stakeholder group to fully understand processes, then defining deliverable documents, presenting them, and incorporating feedback. This structured approach prepared the deployment of Odoo ERP modules across finance, sales, marketing, inventory, human resources, services, and e-commerce to streamline operations and support the platform’s growth.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Sales & CRM
Websites
Inventory & Manufacturing
Finance
Human Resources
Marketing
Productivity
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralised organisation of financial documents
- Generate Quotes in a Few Clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralised management of leads and customers, improving sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualisation of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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