Customer reference
Maison Beljanski
Maison Beljanski, located in Manhattan, is a health boutique and tea room named after Dr Mirko Beljanski, a scientist who studied DNA and believed in the power of nature for better health. They offer dietary supplements, skincare products and OnkoTea, a tea blend, all formulated with natural ingredients to help people feel better in a natural way. The company also conducts educational events and health coaching sessions.
Industry
Location
New York, New York (US), United States
Implemented by
Case on Odoo
The context
From a growing health boutique to a unified ERP backbone
Maison Beljanski is a Manhattan-based health boutique and tea room that offers natural dietary supplements, skincare products, OnkoTea blends, educational events and health coaching sessions inspired by the work of Dr Mirko Beljanski.
Before the Odoo project, Maison Beljanski relied on multiple disconnected tools and manual processes to manage products, sales in the boutique and tea room, events and coaching activities. Information was scattered across systems, making it difficult to maintain an up-to-date view of stock, orders and customer interactions.
The priority was to secure smooth day-to-day operations, ensure product availability, support a high-quality customer experience in the boutique and tea room, and give the team a reliable view of their activity to sustain growth.
Their needs
A scalable, integrated system to support natural health services
Maison Beljanski wanted to move away from using multiple disconnected tools and bring all its operations onto a single, reliable ERP system that could support product sales, tea room activity, and the growing demand for educational events and health coaching.
- Consolidate operational data in one Odoo ERP system instead of using separate tools.
- Gain better control over stock and product availability for supplements, skincare and OnkoTea.
- Improve the management of sales, appointments and events for the boutique, tea room and coaching activities.
- Access consistent, reliable information to support day-to-day decisions and future growth.
The proposed solution
An Odoo ERP solution designed for a health boutique and tea room
Captivea USA implemented Odoo ERP for Maison Beljanski as the core platform connecting their boutique, tea room and service activities, so that products, orders, customers and operations are managed consistently in one system, and the team can focus on delivering natural health solutions.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the feasibility
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops by theme / group of people / domains
- Create the deliverable documents
- Present it
- Handle feedback
The results
Benefits & returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralised organisation of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralised management of leads and customers, improving sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualisation of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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