Customer reference
Luxonat
Luxonat is a progressive, unique, and innovative marketing agency based in Luxembourg. Their commitments: quality, reliability, and adherence to standards. They are experts in cross-media with extensive experience in list brokerage, directory and insert sales, media planning and buying, online marketing, data processing and management, lettershop, and production.
Industry
Location
Esch-Sur-Alzette, Luxembourg
Implemented by
Case on Odoo
The context
From fragmented processes to an integrated Odoo ERP backbone
Luxonat is a progressive, unique, and innovative marketing agency based in Luxembourg, operating in the Wholesale/Retail - e-Commerce sector and supporting clients with cross-media marketing and data-driven services.
Before the project, Luxonat was looking for a way to structure and connect its various business processes, from sales and marketing to purchasing, inventory, projects, help desk, finance, and HR, without relying on disparate tools and manual workarounds.
The stakes were to secure a flexible, sustainable system that would ensure smooth data flows, improve control over day-to-day operations, and give Luxonat reliable visibility on its activity from sales to finance and human resources.
Their needs
A flexible, integrated ERP to support a growing marketing agency
The client is looking for a flexible software solution for its business processes, with smooth integration to ensure efficient data flow. They have chosen Odoo integrated with Captivea for tailored software, training, and ongoing support, ensuring the system remains sustainable.
- Implement a flexible ERP that can support all core business processes in a single environment.
- Ensure smooth data integration between sales, purchasing, inventory, projects, helpdesk, finance, and HR.
- Benefit from tailored software, training, and ongoing support to ensure long-term system sustainability.
- Gain reliable, consolidated information to manage operations and take decisions with confidence.
The proposed solution
An in-depth Odoo analysis leading to a tailored, sustainable setup
Captivea Luxembourg started the project with a complete analysis of Luxonat’s Odoo environment, combining business discovery workshops by theme, group of people, and domain, the creation and presentation of detailed deliverable documents, and structured handling of feedback. Based on this, Odoo ERP was deployed with the Sales, CRM, Inventory, Purchase, Project, Helpdesk, Accounting and Employees apps to automate repetitive tasks, centralise information, optimise purchasing and inventory management, and support increased sales through streamlined, data-driven processes.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralised organisation of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralised management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualisation of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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