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Customer reference

The Anja Reserve Lodge

The Anja Reserve Lodge is a charming lodge located at the entrance to the Anja Community Reserve, near Ambalavao on the RN7 in southern Madagascar, offering premium suites, a panoramic restaurant, and one of the finest ring-tailed lemur observation experiences on the island. Backed by over 30 years of hospitality expertise from Hôtel Aux Bougainvillées, the lodge combines high-end comfort with refined, French-inspired Malagasy cuisine, and was ranked in Tripadvisor's top 1% worldwide (Best of the Best 2026), placing 14th among the best B&Bs & Inns in Africa and the Indian Ocean islands. Beyond hospitality, every stay and meal supports a broader local development project, including job creation, family assistance, healthcare support, and biodiversity conservation in the Ambalavao region.

Industry

Location

Fianarantsoa, Madagascar

Implemented by

The context

From a fast-growing eco-lodge to fully integrated hospitality management

The Anja Reserve Lodge is a premium lodge and panoramic restaurant at the entrance to the Anja Community Reserve in southern Madagascar, welcoming guests who come for superior comfort, refined French-inspired Malagasy cuisine and exceptional ring-tailed lemur observation experiences.

Before the project, the lodge's hospitality, restaurant, rental and community activities were not supported by a single integrated system, making it difficult to follow reservations, restaurant operations, purchases, stock and finances consistently from end to end.

The objective was to ensure a reliable, high-quality guest experience, simplify day-to-day operations across lodging, restaurant and activity bookings, and gain clear, real-time visibility on financial and operational performance to sustain their local development and conservation commitments.

Their needs

A single Odoo ERP for lodging, restaurant and community activities

The Anja Reserve Lodge wanted a full Odoo ERP implementation to run their restaurant POS with kitchen display, room rental and invoicing (including tourist tax), inventory and manufacturing, purchasing, sales and marketing, supported by structured data migration and hands-on training for key users.

  • Implement a complete Odoo ERP covering restaurant, lodging, rentals and back-office processes.
  • Set up a restaurant Point of Sale with kitchen display, tightly integrated with sales and invoicing.
  • Manage room rental, availability and invoicing, including the specific handling of tourist tax.
  • Structure inventory, manufacturing, purchasing and sales with migrated data and trained users.

The proposed solution

A complete Odoo ERP tailored to a hospitality and tourism lodge

Captivea Madagascar began with a complete analysis of The Anja Reserve Lodge's Odoo environment, then deployed Odoo ERP as the backbone for their operations, configuring Sales, Point of Sale, Rental, Inventory, Manufacturing, Purchase, Accounting, Invoicing, Email Marketing and IoT, while managing data migration and training so that every team could work in an integrated, automated system from booking to invoicing.

The first step of this project is to perform a complete analysis of the client's Odoo environment.

Analysis objectives

  • To be reassured on the faisability
  • Show that we understood their business
  • To confirm a budget
  • To know and confirm how we will do it
  • Know the timeline

Analysis processes

  1. Business discovery
  2. Workshops By theme / group of people / domains
  3. Create the deliverables documents
  4. Present it
  5. Handle feedback

Odoo apps deployed

The Odoo suite on this project

All Odoo applications, activated at the pace of the client's needs.

Inventory & Manufacturing

Technical

The results

Benefits & Returns on investment

What the client gained, day after day, once the solution went live.

Time saving

  • Centralised organisation of financial documents
  • Generate quotes in a few clicks
  • Quick sharing of documents
  • Simplified supply management
  • Automation of intervention schedules

Productivity gain

  • Centralised management of leads and customers, increasing sales team efficiency
  • Smoother order processing with real-time stock tracking
  • Clear visualisation of performance and key indicators
  • Quick access to employee information

Increase in sales

  • Improved client satisfaction through faster project delivery
  • Better time management that helps allocate resources to the most profitable projects
  • Identification of additional needs through ticket analysis

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