Customer reference
HANDY SOA / NORAYA
Handy Soa is a Malagasy company committed to responsible commerce, founded by entrepreneur Tatiana Ratrimosoa. It focuses on three pillars: promoting local know-how, distributing natural products (through the Noraya Bio brand), and developing innovative digital solutions, including the SIGMA mobility platform.
SIGMA aims to structure and modernize mobility in Madagascar by connecting transport and tourism professionals with travelers, while making better use of already-planned transport capacity (flights, transfers, tourist routes) rather than creating new ones. Driven by a pragmatic eco-mobility approach, it acts as a lever for market transformation and structuring, strengthening the autonomy of local players and improving the efficiency of transport distribution.
Industry
Location
Madagascar
Implemented by
Case on Odoo
The context
Structuring the SIGMA mobility platform with a reliable digital backbone
HANDY SOA / NORAYA operates in Madagascar, developing the SIGMA mobility platform to connect transport and tourism professionals with travelers and to promote responsible, local commerce.
Before the project, the SIGMA team needed to rely on Odoo but lacked structured support and guidance, making it difficult to navigate the system efficiently, maintain reliable processes, and scale their mobility platform with confidence.
The stakes were to secure a robust, scalable Odoo foundation for SIGMA, ensure smooth daily operations, and give the team the autonomy and visibility they needed to modernize mobility in Madagascar while staying aligned with their responsible and eco-mobility ambitions.
Their needs
Clear Odoo guidance to support SIGMA’s growth
For support and assistance in using Odoo, ensuring they can effectively navigate and operate the software on an ongoing basis.
- Be reassured about the feasibility of their SIGMA vision with Odoo as a core system.
- Make sure their specific business model and eco-mobility approach were fully understood and reflected in the solution.
- Confirm a realistic budget and timeline for structuring and securing their Odoo environment.
- Clarify how the project would be carried out, with documented processes and follow-up, so the team could work with confidence.
The proposed solution
A complete analysis of the Odoo environment to secure usage and support
Captivea Madagascar began the project with a complete analysis of HANDY SOA / NORAYA’s Odoo environment, running business discovery workshops by theme and user group, documenting processes and deliverables, and validating feasibility, budget, and timeline. This structured approach laid the groundwork for effective support, smoother daily use of Odoo, and better collaboration around centralized, well-managed tickets and automated workflows.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Finance
Human Resources
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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