Chocolats et Cacaos Favarger SA

The context

Modernising a historic chocolatier while preserving its tradition

Chocolats et Cacaos Favarger SA is a chocolatier based in Versoix, Switzerland, whose craftsmanship is rooted in a long‑standing tradition while offering customers an immersive boutique experience and refined chocolate creations.

Before the project, Favarger already had an Odoo environment in place but needed it to better support a more modern and approachable brand identity, an innovative in‑store experience, and the ambition of opening their chocolate universe to customers worldwide through a webshop.

The challenge was to remain faithful to Favarger’s heritage while equipping the company with a robust, scalable digital foundation that could support international growth, a seamless omnichannel customer journey, and efficient internal operations.

Their needs

Aligning Odoo ERP with a modern, omnichannel brand experience

They chose Captivea to support them with Odoo ERP in order to modernise their brand identity and deliver an innovative customer experience, both in-store and online, while staying true to their tradition.

• To gain confidence in the feasibility of their digital and omnichannel ambitions.
• To demonstrate that their business, constraints and traditions were fully understood before redesigning their Odoo environment.
• To confirm a realistic budget and a clear implementation approach for the ERP project.
• To understand and validate the project timeline and the concrete steps required to achieve their objectives.