Customer reference
Chocolats et Cacaos Favarger SA
Our clients expressed a desire to develop a more modern and approachable brand identity. Their tradition makes up the foundations of their work, but they were also eager to keep up with the times and try new concepts. Visiting a Favarger boutique is an experience in itself, but the company also wanted to provide customers worldwide with the opportunity to enjoy their chocolate; an affordable luxury, a not-so-ordinary treat. A webshop waiting to happen – that’s where we step in!
Industry
Location
Versoix, Switzerland
Implemented by
Case on Odoo
The context
Modernizing a historic chocolatier while preserving its tradition
Chocolats et Cacaos Favarger SA is a chocolatier based in Versoix, Switzerland, whose craftsmanship is rooted in a long-standing tradition while offering customers an immersive boutique experience and refined chocolate creations.
Before the project, Favarger had an existing Odoo environment but needed it to better support a more modern and approachable brand identity, an innovative in-store experience, and the ambitions of opening their chocolate universe to customers worldwide through a webshop.
The stakes were to stay faithful to Favarger’s heritage while equipping the company with a robust, scalable digital foundation that could support international growth, a seamless omnichannel customer journey, and efficient internal operations.
Their needs
Aligning Odoo ERP with a modern, omnichannel brand experience
They chose Captivea to support them with Odoo ERP in order to modernize their brand identity and deliver an innovative customer experience, both in-store and online, while staying true to their tradition.
- To be reassured on the feasibility of their digital and omnichannel ambitions.
- To show that their business, constraints and traditions were fully understood before redesigning their Odoo environment.
- To confirm a realistic budget and clear implementation approach for the ERP project.
- To know and confirm the project timeline and the concrete steps to reach their objectives.
The proposed solution
A structured Odoo ERP analysis as the foundation for digital transformation
Captivea initiated the project with a complete analysis of Favarger’s existing Odoo environment, running business discovery workshops by theme and stakeholder group, then consolidating the findings into clear deliverables. This structured approach reassured the client on feasibility, clarified how Odoo would support both their traditional boutiques and future webshop, and provided validated budgets and timelines to guide the next phases of their ERP evolution.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the feasibility
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops by theme / group of people / domains
- Create the deliverable documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Sales & CRM
Inventory & Manufacturing
Finance
Human Resources
Marketing
Productivity
The results
Benefits & returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
Does your project look like this one?
Let's discuss your challenges with an expert in your industry.