Chocolats et Cacaos Favarger SA

The context

Modernising a historic chocolatier while preserving its tradition

Chocolats et Cacaos Favarger SA is a chocolatier based in Versoix, Switzerland, whose craftsmanship is grounded in a long-standing tradition while offering customers an immersive boutique experience and refined chocolate creations.

Before the project, Favarger already had an Odoo environment but needed it to better support a more modern and approachable brand identity, an innovative in-store experience, and the ambition to open up their chocolate universe to customers worldwide through an online store.

The challenge was to stay true to Favarger’s heritage while equipping the company with a robust, scalable digital foundation that could support international growth, a seamless omnichannel customer journey, and efficient internal operations.

Their needs

Aligning Odoo ERP with a modern, omnichannel brand experience

They chose Captivea to support them with Odoo ERP in order to modernise their brand identity and deliver an innovative customer experience, both in-store and online, while staying true to their tradition.

• To gain assurance on the feasibility of their digital and omnichannel ambitions.
• To demonstrate that their business, constraints and traditions were fully understood before redesigning their Odoo environment.
• To confirm a realistic budget and a clear implementation approach for the ERP project.
• To define and confirm the project timeline and the concrete steps to achieve their objectives.