Customer reference
NAVITOURS
Professional navigators for unforgettable adventures and events characterize Navitours on the Moselle. With a commitment to excellence, Navitours ensures every aspect of your stay is memorable. From the hostess, service staff, and cook to the animation manager and captain, the team accompanies guests with friendliness and expertise. More than 30 years of success stand as a testament to Navitours' dedication to creating exceptional experiences.
The context
Digitizing operations to support unforgettable river adventures
NAVITOURS is a specialist in river cruises and events on the Moselle, where professional navigators, hostesses, service staff, cooks, animation managers and captains work together to create unforgettable stays for their guests.
Before the project, many processes at NAVITOURS were still handled with limited digital tools, which made day-to-day coordination between crews, service teams and back-office staff more complex and less flexible for both employees and customers.
The stakes were to secure smoother operations, offer more flexibility to employees and customers, and support growth while preserving the high service standards and memorable experiences that have defined NAVITOURS for more than 30 years.
Their needs
Digital processes for more flexibility and better service
The client wishes to digitalize its processes to bring more flexibility to its employees & customers, and to be accompanied throughout its Odoo integration project by a partner providing expertise and a clear methodology.
- Reassurance on the feasibility of an Odoo-based digitalization of their processes.
- Confirmation that their business was fully understood before committing to the project.
- A validated budget and timeline for the Odoo integration.
- A clear, documented way of working, from analysis workshops through to implementation and feedback handling.
The proposed solution
An in-depth Odoo analysis as the foundation for digitalization
Captivea Luxembourg first carried out a complete analysis of NAVITOURS' Odoo environment to secure the project. Through business discovery and themed workshops with the relevant teams, Captivea documented the processes, produced detailed deliverable documents, presented them to NAVITOURS and handled feedback. This approach clarified feasibility, confirmed the budget and timeline, and defined how Odoo would be used to support more flexible, centralized and efficient operations.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the feasibility
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops by theme / group of people / domains
- Create the deliverable documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Sales & CRM
Website
Inventory & Manufacturing
Finance
Human Resources
The results
Benefits & returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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