Customer reference
NAVITOURS
Professional navigators for unforgettable adventures and events are what define Navitours on the Moselle. With a strong commitment to excellence, Navitours makes sure every part of your stay is memorable. From the hostess, service staff and cook to the entertainment manager and captain, the team supports guests with warmth and expertise. More than 30 years of success are proof of Navitours’ dedication to creating exceptional experiences.
The context
Digitising operations to support unforgettable river adventures
NAVITOURS is a specialist in river cruises and events on the Moselle, where professional navigators, hostesses, service staff, cooks, entertainment managers and captains work together to create unforgettable stays for their guests.
Before the project, many processes at NAVITOURS were still handled with limited digital tools, which made day-to-day coordination between crews, service teams and back-office staff more complicated and less flexible for both employees and customers.
The aim was to secure smoother operations, offer more flexibility to employees and customers, and support growth while preserving the high service standards and memorable experiences that have defined NAVITOURS for more than 30 years.
Their needs
Digital processes for greater flexibility and better service
The client wanted to digitalise its processes to bring more flexibility to its employees & customers, and to be supported throughout its Odoo integration project by a partner providing expertise and a clear methodology.
- Reassurance on the feasibility of digitalising their processes with Odoo.
- Confirmation that their business was fully understood before committing to the project.
- An agreed budget and timeline for the Odoo integration.
- A clear, documented way of working, from analysis workshops through to implementation and feedback handling.
The proposed solution
An in-depth Odoo analysis as the foundation for digitalisation
Captivea Luxembourg first carried out a complete analysis of NAVITOURS' Odoo environment to secure the project. Through business discovery and themed workshops with the relevant teams, Captivea documented the processes, produced detailed deliverable documents, presented them to NAVITOURS and handled feedback. This approach clarified feasibility, confirmed the budget and timeline, and defined how Odoo would be used to support more flexible, centralised and efficient operations.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the faisability
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops By theme / group of people / domains
- Create the deliverables documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Sales & CRM
Websites
Inventory & Manufacturing
Finance
Human Resources
The results
Benefits & Returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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