Customer reference
LW Office Furniture Warehouse
As one of the largest furniture liquidators in the Midwest, we purchase high-quality, gently used office furnishings from around the U.S. These products are then resold at highly discounted prices at our Cincinnati and Louisville showrooms. We also serve the Dayton and Lexington areas. From workstations and cubicles to file cabinets and conference tables, our 60,000 square feet of showroom space houses a staggering variety of used office furniture.
The context
High-volume used furniture operations across multiple locations
LW Office Furniture Warehouse is a wholesale and retail furniture liquidator that purchases high-quality, gently used office furnishings from around the United States and resells them at highly discounted prices through large showrooms in Cincinnati and Louisville, also serving the Dayton and Lexington areas.
Before the project, LW Office Furniture Warehouse was running a high-volume, multi-location used office furniture business without an integrated system to manage inventory and sales. Tracking stock, pricing, and customer orders across several showrooms was increasingly complex, making it difficult to optimize operations and fully capitalize on sales opportunities.
The stakes were to gain efficient, centralized control over inventory and sales across all locations, reduce manual effort, support reliable order fulfillment, and create the foundation for sustainable growth in a competitive office furniture market.
Their needs
One integrated ERP to streamline inventory and sales
LW Office Furniture Warehouse wanted to efficiently manage its high-volume used office furniture business across multiple locations using Odoo’s inventory and sales functionalities, combined with Captivea’s implementation expertise to optimize operations and maximize sales opportunities.
- Centralized, accurate inventory management across all showrooms and locations.
- Streamlined management of quotes, orders, and invoicing within a single ERP system.
- Optimized purchasing and stock levels to reliably meet customer demand.
- A clear, structured implementation with confirmed scope, budget, and timeline.
The proposed solution
An Odoo ERP foundation tailored to used office furniture
Captivea USA began with a complete analysis of the existing Odoo environment, leading structured business discovery workshops by theme and user groups to fully understand LW Office Furniture Warehouse’s operations. Based on this, they deployed Odoo ERP using Finance, Marketing, Website, Supply Chain, Sales, Services, Customization, Human Resources, and Productivity apps, with a focus on Accounting, Invoicing, Inventory, Purchase, Manufacturing, CRM, Sales, Project, Odoo Studio, Employees, Discuss, and digital marketing tools. This unified platform now supports time savings, faster quote generation, optimized purchasing and inventory management, eCommerce and website development, and automated communication campaigns that help increase sales.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the feasibility
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops by theme / group of people / domains
- Create the deliverable documents
- Present it
- Handle feedback
Odoo apps deployed
The Odoo suite on this project
All Odoo applications, activated at the pace of the client's needs.
Website
Inventory & Manufacturing
Finance
Human Resources
Technical
The results
Benefits & returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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