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odoo apps - Email From Helpdesk Ticket Team


The "Email from Helpdesk Ticket Team" module for Odoo allows emails to be sent directly from the support ticket team, enhancing communication with clients. Each team member can manage and respond to email requests in a centralised and efficient manner.

  • Supported Odoo versions: 

    • Odoo 16
    • Odoo 17
    • Odoo 18

  • Availability:

    • Odoo.sh
    • On Premise

  • Dependencies:

    • Helpdesk (helpdesk)
    • Discuss (mail)

Find this module on Odoo Apps Store 

Overview

The Email From Helpdesk Ticket Team app enhances communication between businesses and customers by allowing helpdesk teams to send emails using team-specific email aliases. This ensures clarity, professionalism, and improved tracking of customer interactions, tailored to each helpdesk team.


Key features

  • Enables configuration of unique email aliases for each helpdesk team.
  • Allows administrators to assign and manage email aliases for individual teams.
  • Ensures customers receive communication that is branded and aligned with the relevant team.

What is it?

The Email from Helpdesk Ticket Team module simplifies customer communication management by centralising interactions within Odoo Helpdesk. This module allows support teams to send emails directly from the Helpdesk interface, making client interactions more seamless and efficient.

By integrating seamlessly with Odoo's Helpdesk application, the module ensures precise tracking of requests while enabling personalised responses, eliminating the need for external tools. Support teams benefit from improved traceability and streamlined ticket management, delivering faster, more consistent responses that enhance customer satisfaction.


Key benefits:

  • Enhanced client communication: Helps customers clearly identify the team handling their issue, fostering transparency and trust.
  • Improved organisation: Reduces confusion and ensures that responses always come from the appropriate team.
  • Centralised and simplified tracking: Automatically integrates client email responses into Odoo Helpdesk, consolidating all communications in one place.
  • Personalised support: With dedicated email aliases for each team, exchanges are tailored and convey a sense of attentiveness from the support staff.

This module enhances collaboration between sales and procurement teams, boosting overall efficiency and improving operational visibility across your business.

How does this Odoo app work?

  1. After installation, go to General Settings > search for external email servers and configure alias domain.
  2. After configuring the alias domain, go to Helpdesk -> Configuration -> Helpdesk Teams > check the email alias and configure the email alias for the team.
  3. Choose the relevant team on the helpdesk ticket and send a message from the chatter box; the customer will get an email showing the team name along with the alias email of the team.