Customer reference
Iber Protection SARL
Iber Protection is a French company specializing in security and locksmithing. It installs armored doors and shutters. The company is based in Issy-les-Moulineaux and Bourg-la-Reine. Its experts repair locks 24 hours a day, 7 days a week.
Industry
Location
Issy-les-Moulineaux, France
Implemented by
The context
From growing locksmith services to a need for reliable Odoo support
Iber Protection SARL is a specialist in security and locksmithing, installing armored doors and shutters and providing 24/7 lock repair services from its bases in Issy-les-Moulineaux and Bourg-la-Reine.
Before the project, Iber Protection SARL was already using Odoo but lacked the assurance that the system was configured to fully support its security and locksmithing activities, from field interventions to administrative follow-up.
The stakes were to secure a robust and scalable ERP foundation, ensure that Odoo matched the realities of their business, and gain clear visibility on budget, planning and project approach for the next steps.
Their needs
Clarifying expectations and securing the Odoo environment
The client's need is assistance with Odoo.
- To be reassured on the feasibility of the envisioned Odoo improvements.
- To be certain that their business and processes were fully understood before any changes were made.
- To confirm a realistic budget and timeline for the continuation of the Odoo project.
- To know precisely how the project would be carried out and what deliverables would be produced.
The proposed solution
A structured analysis of the existing Odoo environment
Captivea France carried out a complete analysis of Iber Protection SARL’s Odoo environment through business discovery and themed workshops, produced detailed deliverable documents, presented the findings and managed feedback, laying the groundwork for time savings, centralized communication, simplified timesheet entry and more automated HR and financial processes.
The first step of this project is to perform a complete analysis of the client's Odoo environment.
Analysis objectives
- To be reassured on the feasibility
- Show that we understood their business
- To confirm a budget
- To know and confirm how we will do it
- Know the timeline
Analysis processes
- Business discovery
- Workshops by theme / group of people / domains
- Create the deliverable documents
- Present it
- Handle feedback
The results
Benefits & returns on investment
What the client gained, day after day, once the solution went live.
Time saving
- Centralized organization of financial documents
- Generate quotes in a few clicks
- Quick sharing of documents
- Simplified supply management
- Automation of intervention schedules
Productivity gain
- Centralized management of leads and customers, increasing sales team efficiency
- Smoother order processing with real-time stock tracking
- Clear visualization of performance and key indicators
- Quick access to employee information
Increase in sales
- Improved client satisfaction through faster project delivery
- Better time management that helps allocate resources to the most profitable projects
- Identification of additional needs through ticket analysis
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